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Malfunctioning Hardware
I have a Dell Inspiron bought new in 2012. Unfortunately, the DVD drive has never worked. It doesn't acknowledge discs whatsoever when they're inserted. I have tried the several fix ideas on the Dell website, and it appears not to be a software situation, but a hardware malfunction.
I think I need a new DVD sent to me but haven't been able to speak with anyone from Dell about replacing it. Suggestions?
theflash1932
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January 17th, 2014 16:00
Is the drive enabled and recognized in the BIOS Setup (F2)? Does the drive work OUTSIDE of the OS (can you boot to a CD/DVD)? If the drive is not seen in the BIOS or does not work outside of Windows, then call Dell for a replacement if still under warranty. If out of warranty, you can get replacements for as little as $25-30.