No removable disc drive???

Question

I tried to make a password reset disc. When I click on the icon I get: "Your computer does not have a removable disk drive. A removable medium is required to use this feature". So the CD/DVD/RW doesn't count?

3 day old machine has crashed 3 times, support tells me "not our problem, it is a software problem". Dell wants $99 to get software help. Probably cost about $215 to return the system.
Can anyone give me a hand?
Thanks

sandprint · Answer

Hi. Sorry to sound rude, I'm, just frustrated after 3 days of fighting this.
The computer is a B110, the cd drive is Phillips DVD+-RW DVD8801.
It burns in a normal situation. So I know the drive is OK. It just seems as if it doesn't work in Windows I need some help.
Thanks

Skybird · Answer

If you are using the built-in XP function to create a password reset disk,
it will only work with a floppy disk. There is nothing wrong with your
computer, it is a Windows XP function. For reference ...........

http://support.microsoft.com/default.aspx?scid=kb;en-us;305478&sd=tech

sandprint · Answer

Thank you, I suspected as much, it just wasn't worth $99 to hear it from Dell. Thanks again. Message Edited by sandprint on 05-07-200608:13 AM

xgardianx · Answer

Don't be unhappy, it was cheap and it's a Dell. I reccomend HP or Compaq or build it yourself like I do. Goodluck

Storage, Drives & Media

No removable disc drive???

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