Not able to burn data or audio using Windows XP Wizard and External CD-RW

Question

Hello,   Up until recently I was able to use the Cd-burning Wizard through Windows XP to burn both audio and data on Cds using an external Cd-rw drive; however, the Wizard now fails to do so.  I am able to burn audio using a trial version of the program MusicMatch that came with my computer successfully, but not with the program, Nero, that came with the burner.  I would like to continue using the Cd-Burning Wizard provided through Windows Xp to burn Cds, and would appreciate any suggestions to correct my problem.  Thank you.

Jim Hardin · Answer

@Irais wrote:

Hello,

Up until recently I was able to use the Cd-burning Wizard through Windows XP to burn both audio and data on Cds using an external Cd-rw drive; however, the Wizard now fails to do so. I am able to burn audio using a trial version of the program MusicMatch that came with my computer successfully, but not with the program, Nero, that came with the burner. I would like to continue using the Cd-Burning Wizard provided through Windows Xp to burn Cds, and would appreciate any suggestions to correct my problem. Thank you.

I believe that Nero turns off and will not allow XP burning.

Drjimref · Answer

I do not think so.  I have Nero on the wife's machine and the Program Roxio cd program did a disk copy to disk copy no problem.  The kids burn music all the time.   I have nero 5.5 on my machine and it worked both ways till I deleted a bunch of old demo type programs that Dell throws in and  now I can not do some cd copy as I did before.   Nero will not burn the program that I want to burn with is a aerial data cd to run with ezviewer while I could before and can on the wife's machine.   It could be the same problem.  My question is where can I find a copy of the easy cd that goes with the Roixo program?  I think that he and I have lost the universal copy that dell was using.

Silver51 · Answer

I too, am having problems burning with the CD wizard. I could burn just a few months ago, then recently it won't recognize that I have a CD in the burner. I got a new burner, and it still does no recognize that a CD is in the E: drive, ready to burn. I removed roxio, which seemed to get hung up all the time, reinstalled it, with no good result. Took that completely off again and installed nero, (it came with my new burner) which I love, and I can burn using that. The problem occurs when I try to backup data files, like from within my accounting program. When I go to the Write files to CD window, the wizard pops up and says all is ready and allows me to rename my disc...on clicking "next"....it says there is no CD in the drive, when there IS !! I probably pitched a perfectly good CD burner, altho some of the difficulties have been eliminated, but I still don't understand why the wizard won't recognize the CD is there. In the device manager, all is well, and it says the device is working properly, I have the right driver, and there are no conflicts. Troubleshooter is worthless (which they mostly are) because it does not address this problem option, and I can't find anything about the wizards on the Dell site or on the Microsoft site. Would appreciate any input or suggestions :-)

Silver51

Drjimref · Answer

Where did you find the Roxio to reinstall?   If I can find it I will try to see if mine does the same thing.  It was working fine till I took it off. Thanks,   Jim

Silver51 · Answer

It should be with the backup cds that were included with your computer.  I could not find mine right off, so I got my son's, he got his computer just shortly after I got mine, equipped pretty much the same.  If you can't find yours, roxio may provide the basic download on their site.  Or maybe Dell will send it to you.  Good luck !

Irais · Answer

Hello,

I still have not figured out how to correct my problem. From what I have gathered from the Microsoft.com Windows Media Player Site Forum, the problem may have occurred because of the installation of Service Pack 2. Some forum members there have been unable to burn CDs through Windows Media Player after the installation of the Service Pack. Regarding Nero, I was directed by a Dell forum member to the webpage: http://www.nero.com/us/Support_News_Service_Pack_2_Inquiries.html, in which Nero proposes solutions for incompatibility issues with its program and Service Pack 2. I have not, however, found anything on how to resolve my problem with the CD-Burning Wizard provided by Windows Xp. Thank you.

Drjimref · Answer

MY Verson of Nero 5.5 still works but will not do the Dell version of disk copy that I need.  I have lost the Dell lisenced product of Roxio thatMy wife still has.   Which Dell set up disk had the disk burner on it?   Thanks,   JIm

Silver51 · Answer

Sorry it took so long to get back to you...buried in tax papers LOL.   It is a blue and white CD with label saying 'Already installed on your computer' and under that the subtitle:  For Reinstalling Roxio Easy CD Creator 5.3.4 SP8 Basic System Software.

osprey4 · Answer

I can confirm that the Windows XP 'wizard' can indeed copy files to a CD-RW even if Nero is installed. However, like all burning programs, you must disable packet-writing programs like InCD. I would suggest you make sure the drivers for your external drive are up to date.

Silver51 · Answer

Thanks for the input, osprey. Now if you would just clarify the packet thing for me...is Nero one? If so, how would I disable it? Strange thing I'll tell you about, since you seem to know some about this subject...last week, I backed up my info from my Quick Books to the E drive (burner) from within the QB program, that means the Wizard was used....and it did just fine. Immediately thereafter, I attempted to do another copy, and did it the very same way...this time when the windor came up, it said to please insert a CD, that E was empty. Well hummppphhhh, it was NOT empty, I had a shiny new CD in it. This really stumps me, how one minute it is ok and the next its doing something wierd. Anyway, of course I made the additional copy by using nero, but I sure would like to know why this happens. Any input is appreciated.

Silver51

Storage, Drives & Media

Not able to burn data or audio using Windows XP Wizard and External CD-RW

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