Unsolved
This post is more than 5 years old
4 Posts
0
2309
Re: Dell system Restore on 8400
That though is the problem that I am having. I do not get a black screen with the Dell Logo in the top blue bar. I do get a Dell splash screen with a big Dell logo in the middle but Ctrl-F11 doesn't work with this either.
As far as I am aware the previous owner of this machine has not done anything that would remove the Dell restore utility. I don't think he did much more than install a few games.
What is not clear is that the knowledge base article at
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090198&c=us&l=en&s=dhs&cs=19
says that one of the reasons that it could become unusable is "Adding a second hard drive and setting up a RAID configuration on systems with SATA controllers" but this suggests adding a drive and setting up RAID it does not mention if having RAID preinstalled by Dell would cause problems.
If it is necessary I don't mind reinstalling Windows from scratch but since this most certainly will destroy the restore utility I would like to investigate other options first.
Thanks for your response.
Andrew
As far as I am aware the previous owner of this machine has not done anything that would remove the Dell restore utility. I don't think he did much more than install a few games.
What is not clear is that the knowledge base article at
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090198&c=us&l=en&s=dhs&cs=19
says that one of the reasons that it could become unusable is "Adding a second hard drive and setting up a RAID configuration on systems with SATA controllers" but this suggests adding a drive and setting up RAID it does not mention if having RAID preinstalled by Dell would cause problems.
If it is necessary I don't mind reinstalling Windows from scratch but since this most certainly will destroy the restore utility I would like to investigate other options first.
Thanks for your response.
Andrew
shesagordie
10 Elder
10 Elder
•
46K Posts
0
November 1st, 2005 21:00
admay.
What part of this document you don't understand
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090198&c=us&l=en&s=dhs&cs=19
If RAID was factory installed, then the PC Restore should work. But if the factory installed RAID configuration was changed, say, from RAID 1 to RAID 0 or vice versa, then the MBR [Master Boot Record] was changed, making the restore feature unusable.
Bev.