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39234
June 7th, 2008 18:00
Received Error Code 0F00:136C
While receiving mail, through Outlook, I plugged in a USB device and turned it on I have done this many times with out a problem, over the last year or so.
This time, I received a blue screen telling me that WIndows shut down to prevent further harm and gave me a string of Tech Support help
Stop: 0x00000624 (0x00190203, 0x82FA39C8, 0xC0000102, 0x00000000)
I tried many ways of rebooting -- safe, CD support with Operating System restore, etc... -- finally using the Dell diagnostics program, during the Express Test, I received the Error Code 0f00:136C.
I saw, in the forum, that someone else had received the same message. They were told to reformat the hard drive. I had been told by Dell support, by telephone that the HD was at fault and that I needed to replace it.
BIOS recognizes the HD, but Windows says that there is no onboard HD. I would reformat, but the program does not recognize a HD. I also have photos that I have collected that I was preparing to save to CD, which are irreplaceable.
Does anyone have a suggestion as to how I might save my data? Thanks in advance.
OS Widows XP Home edition
RAM 512 MB
Maxtor 80 GB HD
Dell Dimension 8400
0 events found
shesagordie
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June 11th, 2008 19:00
Pleased to have helped.
Bev.
Ps. I still have a Dimension 8400.
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Stan1
14 Posts
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June 23rd, 2008 00:00
Bev and Ryan,
This message is just to close the thread. The stated error code message was due to not having a disk in the CD ROM drive when I ran the diagnostics.
The main problem, being the recovery of the data from the crashed hard drive, was resolved once I had replaced the drive and had the system up and running again. I placed the old hard drive in a USB HD enclosure. It did not immediately recognize the HD. I ran fixdisk /f and I recovered all the data.
Again, I thank you both for being there when it looked most dire.
Stan
shesagordie
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June 23rd, 2008 01:00
Pleased to hear that you found an answer to the problem.
Bev.
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sushama_b_s
10 Posts
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August 19th, 2008 05:00
Hi,
I have dell inspiron 6400 notebook & while running the diagnostic I got the error Error Code 0F00 136C.
My machine is working fine with out error.
But I want to know what this error code means.
I have been through the threads related to this error code but none helped me a much.
Also I dont have any cd for reinstattion as dell never provided me the same.
Can anybody help me with the same?
Thanks in advance.
sushama_b_s
10 Posts
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August 19th, 2008 05:00
Just to give more details about the error I get.
Dell Error Code 0F00 136C
Msg-IDE device failed.Blank media or no media is present in optical drive.
Test requires media with data(Resource CD,Installation CD).
shesagordie
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August 19th, 2008 18:00
It only means that there is no media [disc] present in optical drive. The test requires a data disc to be in the optical drives for the test.
You can request a set of backup discs containing the factory-installed operating system as well as the device drivers and utilities specific to your system from here.
Bev.
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shesagordie
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August 19th, 2008 18:00
Answered here.
Bev.
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sushama_b_s
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August 20th, 2008 04:00
Thanks Bev for the help.
I have ordered the cds for the same.
But does that means that the error is only for not finding the cds, or does it related to any system problem?
or will I come to know the problem after testing it with cds?
sushama_b_s
10 Posts
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August 20th, 2008 05:00
I am out of warrenty period.
Will dell still send me the cds?
sushama_b_s
10 Posts
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August 20th, 2008 06:00
I got the response to the backup cds request.
they said,my ystem is purchased in india & the request is gone to dell US.
So they wont be able to help me.
I contacted the dell india support & they are not aware of this facility. :)
Can you help me now?
Is there any otehr way as download from net & make a cd on ur own?
shesagordie
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August 20th, 2008 18:00
The error messsage only relates, to Dell Diagnostics not finding a data disc in the optical drive.
Bev.
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shesagordie
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August 20th, 2008 18:00
The XP reinstallation disc cannot be downloaded, you could borrow the disc from a friend, but it must the same flavour, as the version of XP that was factory
installed, or you can buy a new retail copy of XP.
Bev.
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