I have been using this drive for about a year.  One day, all of a sudden, it just stops working.  When I go to my computer to manually make the CD/DVD play, doesn't matter, it says insert disk.  What do I do it seems that quite a few people have been having this problem and DELL is not a very big HELP.  Does ANYONE know what i can do to fix this or should i just replace the drive. 

 

I have already reinstalled the software from the company directly and from the windows auto wizard.