START UP PROBLEM

Question

HI IM HAVING A PROBLEM WHEN I START UP AFTER THE DELL SCREEN A BLACK SCREEN APPEARS AND SAYS   PHOENIX ROM BIOS PLUS VERSION 1.10 AO3 copyright 1985-1988 phoenix technologies ltd copyright 1990-2004 Dell Inc ALL RIGHTS RESERVED   DELL DV051 SERIES BIOS VERSION A03 WWW.DELL.COM     DRIVE 1 NOT FOUND : SERIAL   ATA , SATA-2 DRIVE 2 NOT FOUND : PARALLEL  ATA , PATA-1 (PRI IDE  SLAVE )   strike F1 key to continue , strike F2 to run the setup utility     So i have to press F1 to carry on  is there any way to stop that happening. any help would be great. i think i will need step by step help as im no expert.   im using dimension 3100   thanks marie

shesagordie · Answer

marie R

First, try running Dell diagnostics extended test on the hard drive. Reboot the computer, when the Dell logo appears, press F12, a boot device list appears, highlight the "Boot to Utility" partition and press "Enter".

What is the reading of the diagnostic LEDs on the front panel,

http://support.dell.com/support/edocs/systems/dim3100/en/sm/adtshoot.htm#wp1124478

Bev.

redrum2k · Answer

did you changed your BIOS settings?cuz based on your error message, both drives that are not getting detected are the slave or secondary drives...   how many hard drive and cd/dvd drive do you have?

marie R · Answer

not sure so had a look at the device manager and it says i have   _NEC DVD+-RW ND-3530A NW8502H WQE544I SCSI cd rom drive   and in disk drives ST3160828AS   dont know if thats any help didnt know where else to look for the info im a learner to all this   marie

Kanuk001 · Answer

The message says that you have 1 disk drive, 1 DVD, and 1 CD-R. The BIOS says that you have 3 disk drives. You will have to disable the spurious drives (SATA-1, PATA) in the BIOS (F2 during boot follow the panels until you come to the disk drive section.)

Storage, Drives & Media

START UP PROBLEM

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