jslayer

If there's a Dell warranty in effect on the XPS 9100, you need to contact Dell's Technical Support for a replacement SATA hard drive.

No warranty, then you will need to buy the replacement yourself, as the hard drive's warranty is provided by Dell, not the hard drive manufactuturers.

Bev.

Hi Bev

Yes the system is under warranty which had to be transferred to the Caribbean, which is where the system (and myself) are located.

Dell agents handled my case very efficiently and helped me transfer the warranty and they started the replacement process.

However I harbor severe doubts that the hard drive will be a match to what came originally. This is all about recovering data.

Amazon does not carry the drive, nor does Ebay. This is a longshot but considering the potential loss of data, I have to take it.

~J

jslayer

It's great that you have a warranty in effect on the XPS 9100 and Dell is replacing the hard drive.

The Xps 9100 supports any 3.5" interna,l 7200rpm, SATA hard drive.

 Personally, I prefer Western Digital, Seagate hard drives and I notice that they are being sold on both eBay and Amazon.

Bev.

Were you able to find a method to recover your data? I have the exact same issue with this Hard drive.

Thanks,

John

Unfortunately, no. We got a 2nd-hand drive but the serial numbers on the ICs on the controller were not a match. Of course we still tried swapping the boards but nothing changed. The 2nd-hand drive died within a month (running on its own controller board). The drives were both hurled into the trash, sorry I can't even offer the controller boards!

We were lucky-ish in that some of the data existed on another system, so it was not 100% data loss.

If I was confronted with that situation again, I would turn to data recovery specialists.

Hope you have better luck than we did.

Hi jslayer,

You won't be confronted with this situation again if you maintain regular backups of your data. Way cheaper than data recovery services.

I also had my Samsung hard Drive die and am replacing it.  My Data is backed up on an external drive so I am lucky there but how do I go about re-loading the original Dell software including the Operating system?  I did make a Dell Recovery disc.  Will that create a partition on the new hard drive and re-load the original Dell Software so I can get the computer running again or do I need to contact Dell and order a set of CD's containing the Software?

Thanks in advance for any help.

Cheers

Steve

Thanks for the reply. Sorry that you were not able to recover your data after all your efforts.

John

shenders66

The 'recovery' disc you made, should create a factory image on the new hard drive.

Regards to obtaining a set of Dell reinstallarion discs, yes, it would be best to request these, in case the 'recovery' disc, has any issues.

Bev.

If the drive was spinning it is highly likely the PCB is fine.  Most of the time a PCB takes an electrical hit its going to fry the motor control chip and it just won't spin.  It will usually look and smell burnt as well.  More than that, modern hard drives have very little chance of "PCB compatibility".   These high density drives have factory calibration to achieve the needed platter density, and a lot of this drive-unique information can be stored on the PCB itself.   For example, all the Seagate 7200.11 drives that are common on Dells, you can buy two brand new drives that were built the same day with the same firmware codes, etc...  and if you swap their boards you'll notice they both tick because all those unique calibrations are wrong.   Bottom line is don't throw the original board away, a professional may need it to perform the recovery.  

I have the same problem but i don't to loose my data too please is there any solution.

I have the same problem but i don't to loose my data too please is there any solution.