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Siyam010
Copper

Targeted Read Test Failed (Error code: WHD20-5AF)

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I'm using DELL Inspiron N5110 Laptop. My hard drive model is: SAMSUNG HM500JJ ATA Device.

When I run a hardware test from Dell Support Center. It showed the following error: Targeted Read Test Failed (Error code: WHD20-5AF)

Please help me to find a solution.

Details:

Targeted Read Test
Test Started 18-Sep-11 5:27:03 PM
Error Message: Error while reading sector 54241994. 18-Sep-11 5:27:05 PM
Error Message: Error while reading sector 54241996. 18-Sep-11 5:27:07 PM
Error Message: Error while reading sector 54241993. 18-Sep-11 5:27:09 PM
Error Message: Error while reading sector 54241995. 18-Sep-11 5:27:10 PM
Error Message: Error while reading sector 54241992. 18-Sep-11 5:27:12 PM
Error Message: The test has encountered its limit of 5 sector errors. Testing will not continue. 18-Sep-11 5:27:12 PM
Test Finished: Failed (Error code: WHD20-5AF) 18-Sep-11 5:27:17 PM


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9 Replies
osprey4
Diamond

Re: Targeted Read Test Failed (Error code: WHD20-5AF)

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Hi Siyam10,

First thing, of course, is to make sure your important files are backed up.

Second, please run the Dell diagnostics on your hard drive. I've got a link to the procedure below. Use the option to run the test from your Dell drivers and utilities disc.

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Siyam010
Copper

Re: Targeted Read Test Failed (Error code: WHD20-5AF)

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Thank You for your reply, When I run Dell diagnostics hard drive test, an error occurred.

Error Code: 2000-01 46

Validation: 55646

Please help me to solve this problem.

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shesagordie
Diamond

Re: Targeted Read Test Failed (Error code: WHD20-5AF)

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Siyam010

Error 2000-0146 indicates a failed/failing hard drive or bad drive sector.  

Basically, this means your hard drive will need to be replaced.

Bev.

 


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Siyam010
Copper

Re: Targeted Read Test Failed (Error code: WHD20-5AF)

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Thank You for your reply. I bought my laptop 3months ago & I use it carefully. I am surprised to see my hard drive error. Dell should use long lasting parts in their product.

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osprey4
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Re: Targeted Read Test Failed (Error code: WHD20-5AF)

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Hi Siyam010,

Hard drives of all types can fail without warning at any time. You are fortunate that your received a warning before there was a complete failure.

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shesagordie
Diamond

Re: Targeted Read Test Failed (Error code: WHD20-5AF)

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Thank You for your reply. I bought my laptop 3months ago & I use it carefully. I am surprised to see my hard drive error. Dell should use long lasting parts in their product.

 
Siyam010
 Hard drives are mechanical devices and as such will fail, it's just a question of when.
 
I've had a new hard drive fail in less than 30 days of purchase and many others fail within a year, yet have a 10+ year old IDE hard drive installed in an external enclosure still running, hence the reason for warranties and the reason for keeping your data backups current.
 
As you should have a warranty, contact Dell's Technical support for a replacement hard drive.

Bev.

 


If my answer was helpful, please click: Kudos
Forum Member since 2001
I am not employed by Dell

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Siyam010
Copper

Re: Targeted Read Test Failed (Error code: WHD20-5AF)

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Thanks osprey4 & shesagordie.

I'm from Bangladesh. In our country there is no DELL service center, only there are some Dell Partners. This laptop was imported from Malaysia. I will take my laptop to the seller. But I don't think he will send it back to Malaysia or replace the hard disk. They are providing only some servicing warranty but not replacing. So I'm worried about my laptop Smiley Sad How can I get help from original DELL servicing center? My web account showing me that I've a international warranty valid until 28-Jun-12.

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RE: Targeted Read Test Failed (Error code: WHD20-5AF)

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I am having same issue with failed error code whd20-49w i windows boot normally but it getting so slow things getting stuck and hard to play any games,

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ejn63
Diamond

RE: Targeted Read Test Failed (Error code: WHD20-5AF)

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The hard drive is failing - replace it with a new one.

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