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Trouble with Hard disc. Poor customer support.
My laptop stops responding several times in between the task, and whenever i change tasks (for eg switch to MS Office after web browsing). On running the diagnostics, I found that my HDD failed the short circuit test. Please let me know whether I need to replace the hard disc, or is it just the cable fault.
I also tried to restore my system to factory settings but the recovery media is not working. Can I use the same recovery discs on a new retailer hard disc.
And no one is responding on the customer support number.
Please help.
ejn63
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June 5th, 2016 11:00
Is the system under warranty? If so, call or chat with support and provide the exact error message.
If the system is out of warranty, support is through a pay-per-call system - it's no longer free of charge. If you're seeing a 2000-0142 or 2000-0151 error, the drive needs to be replaced. Your recovery media will work on a new hard drive (if however, the system won't boot from it, it's possible something else is wrong - an incorrect BIOS setting or a bad DVD drive, etc.). We'll need to know what model system you have to assist further.