Storage, Drives & Media

Last reply by 06-11-2015 Unsolved
Start a Discussion
2 Bronze
2 Bronze

USB ports not working

SO i recently broke my laptop screen and after i got it back from the service center , i noticed that my mouse and pendrive were not working.I went to device manager and saw the following three under the "other devices" with a yellow warning sign on each of them. 

1. Usb2.0-CRW ; Device Status : This device is not configured correctly. (Code 1) ; Location : Port_#0003.Hub_#0003

2. BCM43142A0 ; Device Status : This device is not configured correctly. (Code 1) ; Location : Port_#0005.Hub_#0004

3. Unknown device ; Device Manager : This device is not configured correctly. (Code 1) ; Location : on Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

I tried to update the driver software of each of the above and got the error "The system cannot find the file specified" for no.1 ; Error "The data is invalid" for no.2 ; for no.3 , it showed "windows was unable to install your unknown device" 

All help appreciated.

Replies (6)
2 Bronze
2 Bronze

Update . i tried to install the latest realtek chipset from the dell support website but it failed to install.

:/

3 Zinc

Hi Pramodb,

Thank you for writing to the Dell Community Forum.

Could you please provide the system model you’re using?

DELL-Infant R
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

2 Bronze
2 Bronze

Dell Vostro  3560

3 Zinc

Hi Pramodb,

 

Please use this link http://dell.to/1HrYuxr and install the Intel HM77 Chipset Driver, Intel USB 3.0 eXtensible Host Controller Driver and the Bluetooth driver accordingly

Please reply if you have any further questions.

DELL-Infant R
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

2 Bronze
2 Bronze

Could not find the Intel USB 3.0 eXtensible Host Controller Driver for windows 8.1 64-bit.

3 Zinc

Hi Pramodb,

You can install the driver using this link http://dell.to/1TdfgFl.

DELL-Infant R
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

Top Contributor
Latest Solutions