Hi David,

Please try the below mentioned steps, to fix the problem:

1. Click “Start”, and then click “All Programs”.
2. Click “Accessories”, and then click “Run”.
3. Type “regedit”, and then click “OK”. If you are prompted for an administrator password or for a confirmation, type the password, or click “Allow”.
4. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. In the right pane, click “UpperFilters”.
Note: You may also see an “UpperFilters.bak” registry entry. You do not have to remove that entry. Click “UpperFilters” only. If you do not see the “UpperFilters” registry entry, you still might have to remove the “LowerFilters” registry entry. To do this, go to step 8.
6. On the Edit menu, click “Delete”.
7. When you are prompted to confirm the deletion, click “Yes”.
8. In the right pane, click “LowerFilters”.
Note: If you do not see the “LowerFilters” registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
9. On the Edit menu, click “Delete”.
10. When you are prompted to confirm the deletion, click “Yes”.
11. Exit Registry Editor.
12. Restart the computer.

Check the functionality of the optical drive. If the issue persists, Run Dell 32 Bit Dell Diagnostics on Optical drive.to run the test please follow the below mentioned steps:
1. Switch on the computer, tap F12 at dell logo to enter “One-time boot menu”.
2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.
3. Select Custom Test and select “Optical drive”.
4. If the test fails, please capture the error code and let me know for the next course of action.

Kindly post the results.

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