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60 Posts

10306

February 25th, 2008 08:00

XPS 420 DVD Drive errors in Event viewer

I have a new XPS 420 and I am getting heaps of errors in the Event log when I use the burner

"An error was detected on device \Device\CdRom1 during a paging operatiion"

They mostly seemed innocent but did cause some errors reading the DVD sometimes. (I read a post here saying they were not important)

I found this link

http://www.tomshardware.com/forum/234440-32-lite-20a1x-error

and did part of what it said

I disabled the Readyboost service
On the DVD RW Drive  Properties, Recording, Global Settings button:
Disabled "Automatically close the current UDF session when the disc is ejected" 
 
Now the errors are gone! What is up with that?

Is anyone else getting those errors? I believe they were real errors.

Could you check?

Thanks


60 Posts

February 25th, 2008 10:00

Opps sorry

Windows Vista Home Premium

4 Operator

 • 

34.2K Posts

February 25th, 2008 10:00

Hi, Sam:

 

It sure would help if you provided your operating system.

4 Operator

 • 

34.2K Posts

February 26th, 2008 10:00

Paging errors are not much to be concerned about. If you use the Vista built-in CD/DVD recorder, which has the option to use UDF format, then you're not going to want to turn off that close disc function. You could avoid using it by simply using your burning software, or the "disc mastering" option in Vista.

60 Posts

February 27th, 2008 01:00

Thanks. I never use the built in Windows burning Software.

 

A bit of history of the problem I had.

 

I just got the XPS 420 and I usually use Nero, So I uninstalled Roxio and installed Nero 7. I then had those burning problems and errors in the Log.

 

I then uninstalled Nero and went back to a previous Restore Point but l found I had to reinstall Roxio so I did. I then found I had the errors the Dell supplied Roxio Software as well. I did not try the Roxio Burning Software before installing Nero. I do not think installing Nero caused the issues.

 

Do you get those errors in the event log as well?

 

 

4 Operator

 • 

34.2K Posts

February 27th, 2008 10:00

I am using Nero, but with XP. If you go with Nero, you'll want to make sure you download and install the program update. Also keep in mind that installing and uninstalling multiple burning programs may lead to corruption of the filters, the fix for which is described in the FAQ (under "code 39 error). Deleting them cannot hurt, since the OS will rebuild them as needed.

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