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5634
September 14th, 2016 13:00
cannot insert normal CD in the cd drive?!!
hello all i just recently bought a brand new laptop dell inspiron model 3558 with intel core i5 procesor and preinstalled linux ubuntu 14.04 ..the only thing i cannot seem to figure out is how to insert a cd in the disk drive ...first of all i do not see any external button for it , so i tried to open the cd drive by using the command from terminal 'eject ' ...it ejects the drive , but the cd does not fit in that little wheel in the middle ..thats because its not perfectly round and it has irregular curves so the cd does not fit at all ...am i doing something wrong /not using the right command to open or its a defect? im new to linux and dell laptops...sorry for my english ,its not my first language , hope it makes sense ..i can atach pictures later if its needed
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ejn63
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September 14th, 2016 16:00
Sounds like the drive is defective -- have Dell replace it (or the system) under warranty. It's a standard tray-load DVD drive.
natalie77
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September 14th, 2016 20:00
are you sure its defective ? ...maybe its not mounted correctly ?...i just bought it yesterday and i dont want to put it in warranty already ...if the tray is defective i would have to return this laptop unfortunately..i have found the external button i just had to take out the foil which was covering it now it opens..but the cd still wont fit in the tray
as you can see there are some springs a little out of the wheel which keeps the cd from fitting ...and it doesnt matter if i press the button or eject it through commands it will still be like this ...so this thing can only be fixed if i put it in warranty ? thats what i want to know...or if it can be fix at all
ejn63
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September 15th, 2016 17:00
Looks like the disc retainer is missing. The drive needs to be replaced.
natalie77
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September 16th, 2016 02:00
i solved the problem ..thank you! the disk drive wasnt defective ...its just a very difficult design...this thread can be locked
Alexthem
1 Message
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January 14th, 2018 01:00
muziwa
2 Posts
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September 15th, 2018 09:00
HI.i am facing the very same problem with my DELL.pleas share your solution..thanks
Russellgene
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December 5th, 2018 04:00
I just fixed mine ( Bostro ) with same exact problem by sending it back...I made the mistake of letting the thing pull in one of my file save cd's (used before thumb drives became popular) and it scratched it to the point it is no longer readable..Lots of data and family photos LOST..