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1995
May 19th, 2006 15:00
error message (revised)
I receive the following error message on my computer
windows is corrupt
windows\system32\config (something of that nature)
i was on the phone with dell for quite sometime and the problem has not been resolved the IT tech believes i will need to reinstall the operating system which may erase all of my information, documents, pictures, music etc. He mentions something about contacting the "drive savers dept"
does anyone have the phone number for that dept or how I go about getting this corrected?
I appreciate your help
thanks
ejn63
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87.5K Posts
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May 19th, 2006 15:00
Mount the drive in a working desktop using a dual-drive cable or buy an external USB 2.0/firewire 3.5" drive enclosure, attach the drive to a working desktop or notebook and copy your data for backup.
DO NOT PROCEED WITHOUT A BACKUP - DOING SO COULD BE FATAL TO YOUR DATA.
Return the drive to the system. Boot, press F12 and run the extended diagnostics on the drive. If the drive passes, skip the next step.
If the drive fails and you're under warranty, call Dell, report the error and they'll ship you a new drive.
If the drive fails and you're out of warranty, bin it and replace it - match the drive type (EIDE or SATA).
If the drive passes, you can continue to try a repair (which fails more often than it succeeds) or bite the bullet and reinstall everything from scratch.
Recovery usually fails to restore the registry; in about 70-80% of all cases, it's a hardware fault that causes the problem.
Message Edited by ejn63 on 05-19-200612:29 PM
Tiffanyg
4 Posts
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May 19th, 2006 18:00
Cradok1
10 Posts
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May 21st, 2006 06:00
What he said is that, although YOUR operating system may not boot that doesn't mean the drive is unreadable by another operating system.
His advice is to try and get the data off the 'bad' drive via access from another system THEN repair/reinstall.
That is the way to go.