Storage, Drives & Media
Troubleshooting for Dell electronics including Monitors
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February 7th, 2016 17:00
external disk drive not ejecting disk
Disk is not ejecting from external slim drive model DW514.
Any help would be greatly appreciated
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osprey4
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February 8th, 2016 16:00
Hi bbernst90,
I think this is a slot-loading drive, right? If you've tried the eject command within Windows file explorer without success, then the drive is most likely dead.
bbernst90
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February 9th, 2016 03:00
Yes, it is a slot drive. It make noise like it is trying to eject the disk but it won't come out.
So I don't think it is completely dead.
osprey4
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February 10th, 2016 15:00
I've seen a few videos or getting discs out of slot-loading drives. I'd try searching for such a solution. Once you get the disc out, see if the drive works properly. But if it does not, I think it will need to be replaced.