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6 Posts
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30382
April 30th, 2013 01:00
hard disk test failure.
The hard disk scan failed and the errors are:
Targeted read test:
Error message: Error while reading sector 65678981
Error message:The test found 1 sector error.
Test Finished: Failed (Error code: WHD20-R29)
SMART short self test
Error message: The device reported the following status:The previous self test completed having the read element of the test failed.
Error message:The first failure LBA value is 65678981 and the failure occurred after the device had been operating for 843 power-on hours.
Test Finished: Failed (Error code: WHD16-AG4)
i can't understand the error.
do my hard drive needs to be replaced?
No Events found!
DELL-Satya P
803 Posts
0
April 30th, 2013 01:00
Hi aab bba,
SMART technology is designed to warn you when a hard disk drive has become unreliable. SMART technology does not detect all types of impending failures. It is best at predicting gradual failures.
If you able to boot the system to desktop, please back up all important data/files/pictures etc on a external hard drive or DVDs.
Run hardware diagnostics by following the below steps, and if the hard drive gives an error during the diagnostics, it will have to be replaced:
1. Start the system and press F12 on the Dell logo screen.
2. Select Diagnostics.
3. Please make a note of any error message/codes.
Do reply with the results.
aab bba
6 Posts
0
May 1st, 2013 08:00
Thanks a lot for reply.
the result of the rest is:
Error code 2000-0142
validation 14549
Msg: Hard Drive 0-
S/N 5VES9BJC,self
test unsuccessful
status=7
ejn63
11 Legend
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87.5K Posts
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May 1st, 2013 09:00
You'll need a new drive - yours has failed.
aab bba
6 Posts
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May 1st, 2013 11:00
but the drive is working properly and there is no problem.
do i still need to replace the drive?
osprey4
6 Operator
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34.2K Posts
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May 1st, 2013 17:00
Hi aab bba,
If you prefer to wait for your drive to fail, please be sure to keep everything backed up!
Good luck!
wytetyger
3 Posts
0
May 2nd, 2013 21:00
Hi Osprey,
I have a drive that has already failed. I have recovered the data, but I cannot recover the windows backup or system. Do you have any idea of how to get a replacement copy from Dell (hard drive was still under warranty, but the PC was not). I seem to be out of luck here, but I would hate to have to buy a new copy of Windows for a failed drive under warranty.
Any ideas?
ejn63
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May 3rd, 2013 06:00
support.dell.com/.../backupcd_form
wytetyger
3 Posts
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May 3rd, 2013 12:00
Thanks ejn!
I have sent the form and they are looking into it.
DELL-Satya P
803 Posts
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May 6th, 2013 05:00
Hi wytetyger,
I see that ejn63 has been helping you so for. But if you need help in replacing the hard drive or with Windows installation, please provide the service tag through Private Message only. I will check the warranty details and help you with the dispatch.
To send a Private Message, click my User name, and then click Start Conversation.