iaStor error ID 9

Question

For the last five months, fourteen of our Precision 490 machines have been posting the following error within the Event Viewer System Log (as a iaStor error and Event ID 9):   The device, \Device\Ide\iaStor0, did not respond within the timeout period.   I've already installed the newest Intel Matrix Storage software (see report below) and the current BIOS version for this system (A06).  I'm still at a loss as to why this error is occurring.  Does anyone have any ideas?   Please note that the log below comes from a machine that had its primary hard drive (SATA 0) replaced with a Western Digital hard drive.  Originally, all fourteen machines came with Samsung hard drives, SATA, 250 GB, model SP2504C ====================================================================== System Information Kit Installed: 7.6.0.1011 Kit Install History: 7.6.0.1011 Shell Version: 7.6.0.1011 OS Name: Microsoft Windows XP Professional OS Version: 5.1.2600 Service Pack 2 Build 2600 System Manufacturer: Dell Inc.          System Model: 0DT031 Processor: Intel(R) Xeon(R) CPU            5130  @ 2.00GHz BIOS Version/Date: Dell Inc.                 A06, 08/20/2007 Language: ENU   Intel(R) RAID Technology Intel RAID Controller: Intel(R) 631xESB/632xESB SATA RAID Controller Number of Serial ATA ports: 5   RAID Option ROM Version: 5.6.2.1002 Driver Version: 7.6.0.1011 RAID Plug-In Version: 7.6.0.1011 Language Resource Version of the RAID Plug-In: 7.6.0.1011 Create Volume Wizard Version: 7.6.0.1011 Language Resource Version of the Create Volume Wizard: 7.6.0.1011 Create Volume from Existing Hard Drive Wizard Version: 7.6.0.1011 Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 7.6.0.1011 Modify Volume Wizard Version: 7.6.0.1011 Language Resource Version of the Modify Volume Wizard: 7.6.0.1011 Delete Volume Wizard Version: 7.6.0.1011 Language Resource Version of the Delete Volume Wizard: 7.6.0.1011 ISDI Library Version: 7.6.0.1011 Event Monitor User Notification Tool Version: 7.6.0.1011 Language Resource Version of the Event Monitor User Notification Tool: 7.6.0.1011 Event Monitor Version: 7.6.0.1011   Array_0000 Status: No active migration(s) Hard Drive Write Cache Enabled: Yes Size: 465.6 GB Free Space: 0 GB Number of Hard Drives: 2 Hard Drive Member 1: SAMSUNG SP2504C Hard Drive Member 2: WDC WD2500JS-75NCB3 Number of Volumes: 1 Volume Member 1: ARRAY   ARRAY Status: Normal System Volume: Yes Volume Write-Back Cache Enabled: No RAID Level: RAID 1 (mirroring) Size: 232.8 GB Physical Sector Size: 512 Bytes Logical Sector Size: 512 Bytes Number of Hard Drives: 2 Hard Drive Member 1: SAMSUNG SP2504C Hard Drive Member 2: WDC WD2500JS-75NCB3 Parent Array: Array_0000   Hard Drive 0 Usage: Array member Status: Normal Device Port: 0 Device Port Location: Internal Current Serial ATA Transfer Mode: Generation 2 Model: SAMSUNG SP2504C Serial Number: S09QJ1MP102392 Firmware: VT100-52 Native Command Queuing Support: Yes Hard Drive Write Cache Enabled: Yes Size: 232.8 GB Physical Sector Size: 512 Bytes Logical Sector Size: 512 Bytes Number of Volumes: 1 Volume Member 1: ARRAY Parent Array: Array_0000   Hard Drive 1 Usage: Array member Status: Normal Device Port: 1 Device Port Location: Internal Current Serial ATA Transfer Mode: Generation 2 Model: WDC WD2500JS-75NCB3 Serial Number: WD-WCANKK254103 Firmware: 10.02E04 Native Command Queuing Support: Yes Hard Drive Write Cache Enabled: Yes Size: 232.8 GB Physical Sector Size: 512 Bytes Logical Sector Size: 512 Bytes Number of Volumes: 1 Volume Member 1: ARRAY Parent Array: Array_0000   Unused Port 0 Device Port: 2 Device Port Location: Internal   Unused Port 1 Device Port: 3 Device Port Location: Internal   Unused Port 2 Device Port: 4 Device Port Location: Internal

mombodog · Answer

'The device, \Device\Ide\iaStor0, did not respond within the timeout period.'   This can be ignored, it just means the device did not respond in the expected time period that Windows expects. It does not mean it did not respond, just not as fast as expected. A common error (at least in my experience) for all types of drive controllers.   This can happen when the processor is heavily loaded and has too many interrupt requests, and just cannot get to the task in time to make windows happy about it. Some times the left hand does not know what the right hand is doing.   How often is it getting logged? Any other event errors logging at almost the exact same time?   That is what I dislike about XP event viewer, just enough information to make you worry, but never enough to tell you what really happened.   Are these being used as servers?   'Number of Hard Drives: 2 Hard Drive Member 1: SAMSUNG SP2504C Hard Drive Member 2: WDC WD2500JS-75NCB3'   You are using mis-matched drives in a raid array?, This could be the problem.

ITTech2123 · Answer

Thanks for the reply Mombodog.   Unfortunately, these machines are being used as servers.  It's just too coincidental that when this error does occur, our data on one of the primary partitions gets corrupted.  We've seen correlations of the error to the corruption on at least 5 machines out of 15.    As for the mismatched hard drives, they were both originally Samsung until one of them failed.  Dell Support sent out a WD hard drive instead of a Samsung.... :)   So far, this machine has shown the error again after the BIOS upgrade, Driver upgrade and hard drive replacement.  I'm wondering if the error correlates to our data being corrupted...?

Elsbeth. · Answer

ITTech2123,

What is the SATA Operation setting in the BIOS?

If it is set to RAID Autodetect / AHCI, you may try changing it to RAID On to see if that has any affect.

You may also run Chkdsk and Defrag to see if that also may help.

mpdude · Answer

Every time I get this error on my Dell E6400, I find out shortly after that another file got messed up.

This error is difficult to ignore, and I don't like your answer. I've already installed the latest drivers Dell told me to, the error continues to generate randomly.

gundara · Answer

We have the same issue and this problem occurs with the new hardware E6400, E4300 and Optiplex 960.

The Event Viewer returns the message:

Error message:

Event ID 9, Source: iastor

The device, \Device\Ide\iaStor0, did not respond within the timeout period

Troubleshooting Steps Taken:

Updated the latest version AHCI drivers as per Dell website and still issue persists

Installed Intel Storage Matrix Manager and still issue persists

Updated Hard Disk (Model: ST9160411ASG) firmware and still issue persists

Created registry entry as per KB303013 but still issue persists

http://support.microsoft.com/default.aspx?scid=kb;en-us;303013

Updated latest BIOS version as well which are available on Dell website for the above mentioned machine models.

Could some one check the issue please

framfab · Answer

Hi,

i have the same problem here. I have two E6400 with the error "Event ID 9, Source: iastor"

and four systems without the error, i figured out the Intel drivers are diffferent version, the two has 8.7.0.1007 and the four has 8.2.2.1001, i downgrade one system to 8.2.2.1001 and get no errors at the moment...

You can find the older driver here:

regards

Bernd

peteostro · Answer

I have a couple of e6400 systems here that are getting the same error. I have the 1007 driver. When this error occurs sometimes the cd/dvd drive disappears from the system and it has to be rebooted before they show up again.Also files seem like they are getting corrupted, I am getting some .dll errors after this has occurred.

Looking for some support on this issue from DELL

Storage, Drives & Media

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