no bootable devices

Question

Second time this has happened to me...after receiving the 'blue screen of death' multiple times, I now have'primary hard disk drive not found; fixed optical drive not found; no bootable devices'.  Last time support helped and we got it to work.  Now, when I try to reboot with my system disk, it won't do anything.  Do I need to replace my hard drive?

ejn63 · Answer

Sounds like you ignored the early warning signs. Reseat the drive; if it's still not found, it's history - replace it.

doubleamom · Answer

I wanted to replace it the first time I talked with support, but they convinced me it would work.  Now if I can get them on the phone instead of hold, maybe I can get a new hd on the way.  Thanks for your reply.

ejn63 · Answer

Run the Dell diagnostics if possible, and email them your service tag and the error. They will arrange to have a replacement drive sent.

doubleamom · Answer

Actually, after spending 90 min. online with tech support, they decided it was prob. the motherboard (seems this model has had many problems with that mother board) and a tech person to replace it this week.  Hopefully they will fix the problem.   The diagnostic would not run....

yobri · Answer

@doubleamom wrote: (seems this model has had many problems with that mother board) Which Inspiron do you have?

Storage, Drives & Media

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