We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.

Sorry did not get notified I had a responses...

And what's the solution? I keep getting this too. I have reinstalled support assist as per instructions. 

... I keep getting this too. I have reinstalled support assist as per instructions. 

Hi @GerryMandering :

What is your Windows OS, Dell computer model and current SupportAssist version (see footnote below***)?  What is the make/model and current driver version of your graphics card, and is this the original graphics card that shipped with your computer?

If you run a manual hardware diagnostic from the Home tab of SupportAssist [or from the F12 ePSA (enhanced Pre-boot System Assessment) hardware diagnostic you can run from your Dell BIOS] does it find any issues with your graphics card, and has your Dell service warrant expired yet?

Is this the same Precision 5820 you described in your 08-Jul-2021 topic Precision 5820 common sound problem random pops that shipped with an NVIDIA RTX 4000 graphics card?  If so please be very specific about the make/model of your NVIDIA graphics card, since the support page for the Precision 5820 Tower at https://www.dell.com/support/home/en-ca/product-support/product/precision-5820-workstation/drivers currently returns 14 results for various NVIDIA GeForce and Quadro RTX models when I searched for "RXT" drivers for a Windows 10 OS.

Also note that this topic is 4 years old, and the OP youngfam swapped out the NVIDIA graphics card that shipped with their Precision 7920 and replaced it with a new AMD Radeon graphics card.  If you are still using the original graphics card that shipped with your computer (i.e., the graphics card make/model that is associated with your unique Service Tag) then you might receive better support if you start your own topic.
---------------------

*** ASIDE:  If you are using the current SupportAssist v4.0.3 see employee DELL-Chris M's 10-Jun-2024 SupportAssist, "Hardware scan fails", "We ran into a problem" about some of the known bugs in this version.  If your issue started after SupportAssist updated to v4.0.3 your best option might be to simply wait for the next release of SupportAssist.
-----------
Dell Inspiron 15 5584 * Intel UHD Graphics 620 * 64-bit Win 10 Pro v22H2 build 19045.4780 * Firefox v130.0.0 * Microsoft Defender v4.18.24070.5-1.1.24070.3 * Malwarebytes Premium v5.1.10.127-1.0.5021 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0

It's the same 5820 with windows 10 and AMD Radeon WX7100 with 24.Q2 software. 

There are no issues with the graphics card. I have now uninstalled support assist / dell support command update / dell support command update windows universal. 

The warranty has expired although I would like to think that doesn't make any difference. 

It's the same 5820 with windows 10 and AMD Radeon WX7100 with 24.Q2 software ...

Hi @GerryMandering :

Then you'll have to clarify.  Unless I misunderstood, you said in your 08-Jul-2021 topic Precision 5820 common sound problem random pops that "they agreed to replace my machine and another month passed before I received the replacement".  Your 09-Jul-2021 post <here> in that same topic states "The first machine was an AMD WX7100, while they gave me an RTX 4000 Nvidia this time." Did you or Dell swap out the NVIDIA RTX 4000 card in the second machine and replace it with the original AMD WX7100 card?  The two different machines would have two different Service Tags, which might be relevant.

I'm also not sure what "24.Q2 software" means. Assuming you currently have an AMD WX 7100 graphics card, are you using the recommended driver posted on your Precision 5820 support page at https://www.dell.com/support/home/en-us/product-support/product/precision-5820-workstation/drivers, or did you install a driver you downloaded from the AMD Radeon site?

_______________________________________________

Open a command prompt and enter wmic bios get serialnumber to find your Service Tag, which is also your computer's serial number on the motherboard (see Method 4 of the support article Find the Service Tag of Your Dell Desktop or All-in-One) .  Does this match the Service Tag shown on the label on the outside of your computer case, in your MyDell app (assuming MyDell is installed on your computer) and/or the Service Tag listed in the OEM file at C:\Windows\System32\oem\QFEs.txt?

If you're finding a consistent Service Tag in all these locations then go the Drivers & Downloads tab of your Precision 5820 support page at https://www.dell.com/support/home/en-us/product-support/product/precision-5820-workstation/drivers, click the "This Device" tab as shown below and enter your unique Service Tag. Do the graphics card make/model and recommended driver for your Service Tag match what is currently installed on your system? (see Note 3 below)

-----------------------

NOTE 1: Don't use the blue "Check for Updates" button on that Drivers & Downloads tab, which will prompt you to re-install SupportAssist if SupportAssist is not installed on your system.

NOTE 2: If you go to the Overview tab of your Precision 5820 support page at Precision 5820 support page https://www.dell.com/support/home/en-us/product-support/product/precision-5820-workstation/overview and enter your Service Tag, there should be a link called "View Products Specs" under Quick Links that allows you to view the original and current hardware configuration of your computer.  However, you will not be able to check if current the configuration is correct if SupportAssist is not installed on your system.

NOTE 3:  The closest match I can find on your support page for an AMD Radeon WX7100 graphics card is a v27.20.1020.1 driver (rel. 24-Aug-2020) for an AMD Radeon Pro WX21xx/31xx/41xx/51xx/71xx/91xx/32xx and W55xx/57xx/W68xx/Pro SSG Desktop Graphics Driver shown in the image above. It would also be helpful if you could post an image from your Device Manager that shows your exact graphics card make/model and current driver.  The example below is from my Inspiron 15 5584 laptop, which does not have a discrete graphics card:

... The warranty has expired although I would like to think that doesn't make any difference. 

I only asked about your warranty because it sounds like you and the OP youngfam both have machines that originally shipped with an NVIDIA RTX graphics card that was later replaced with an AMD Radeon card.  I don't know the finer details of how SupportAssist and other Dell utilities find a match for your hardware components (i.e., if it's based solely on the Service Tag or if the lookup also needs to find an exact match for the hardware device ID in your registry) but if there's a mismatch now between your Service Tag and your current graphics card model then that might be something Dell could have fixed on their end.

If you still had a valid service warranty you could have opened a service ticket at no cost, but if you want any sort of assistance from Dell customer support now you will likely have to pay an expensive service fee - see the support article How to Arrange an Out of Warranty Repair on Your Dell Computer.
--------------
Dell Inspiron 15 5584 * Intel UHD Graphics 620 * 64-bit Win 10 Pro v22H2 build 19045.4780 * Firefox v130.0.0 * Microsoft Defender v4.18.24070.5-1.1.24070.3 * Malwarebytes Premium v5.1.10.127-1.0.5021 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0

Did you or Dell swap out the NVIDIA RTX 4000 card in the second machine and replace it with the original AMD WX7100 card?

Yes, that's right, although it was a new card, rather than the "original" card from the first machine. 

I'm also not sure what "24.Q2 software" means

This is the current version as displayed on the AMD UI:

The Device Manager shows the following: 

Do the graphics card make/model and recommended driver for your Service Tag match what is currently installed on your system?

While the service tag matches in all the locations checked, the drivers listed in the This Device tab do not - the NVIDIA drivers are listed. 

under Quick Links that allows you to view the original and current hardware configuration of your computer.

On the original config it shows the NVIDIA, but, after reinstalling Support Assist, on the current config it correctly shows AMD Radeon. However, searching for updates again prompts install of the latest NVIDIA. 

I don't know the exact details of how SupportAssist and other Dell utilities find a match for your hardware components (i.e., if it's based solely on the Service Tag or if the lookup also needs to find an exact match for the hardware device ID in your registry

From the aforementioned, this is still unclear: AMD Radeon is the currently configured display device, which appears to be linked to the service tag according to the wording on the current config tab, but also SupportAssist was required to determine the current hardware configuration, suggesting some kind of lookup as you mentioned. Given the current config says AMD, neither service tag nor lookup would be expected to lead it to recommend NVIDIA drivers.

I have found there are still NVIDIA processes in the registry, so will try removing them and see if it makes a difference. Otherwise it seems like the mystery will remain. 

Thank you. 

Ok, there it seems was the problem. Registry has been cleaned up and SupportAssist now does not try to update NVIDIA. 

... Registry has been cleaned up and SupportAssist now does not try to update NVIDIA. 

Hi @GerryMandering :

Thanks for letting us know the deletion of NVIDIA-related entries in your registry solved the problem.

Just for future reference, if you run into a similar problem again with a "ghost" device you might be able to find it as a hidden device in Device Manager - see the April 2022 MakUseOf article How to View Hidden Devices in Windows. 

You can also open a Run dialog box (Windows key + R), enter msinfo32 to open System Information, and expand the Components section to find the PNP Device ID and other useful information for your hardware components.  If you click on Problem Devices in that Components section you can sometimes find additional information about hardware devices that aren't behaving normally.

-----------
Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4894 * Firefox v130.0.1 * Microsoft Defender v4.18.24080.9-1.1.24080.9 * Malwarebytes Premium v5.1.10.127-1.0.5021 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0