SupportAssist and Win 11 upgrade

Hi Imacri,

The version of the Qualcomm WiFi & Bluetooth Driver update that SupportAssist (through the automatic search on the support page for my computer) prompted me to download was not the same update you posted above. It was this one:

Qualcomm QCA61x4A/QCA9377 Wi-Fi and Bluetooth Driver | Driver Details | Dell US

The WiFi driver version was 12.0.0.1118, but the Bluetooth driver version was 10.0.0.1118, and they were dated in Device Manager 5/19/2021. After I downloaded and installed the update, SupportAssist and Dell Update both said my computer was up-to-date. I don't know why I wasn't prompted to download and install the most recent update, the one you posted above. Also, the release of the most recent update, the one you posted, pre-dates the one I downloaded (the one you posted was released 02 March 2022, and the one I downloaded was released 20 April 2022).

Today I turned on my computer, planning to download and install the latest one, and Windows Update found an update: Qualcomm - Bluetooth - 10.0.0.1238, and it downloaded and installed it automatically. 

I checked Device Manager, and it says my Bluetooth driver is now v10.0.0.1238, dated 11/22/2021. It says my Wireless adapter driver is still v12.0.0.1118, dated 5/19/2021. So the Wireless adapter driver was not updated with the Bluetooth driver update in Windows Update. The version of the Wireless adapter driver is the same as yours (the newest one), but the date is different. Should I be concerned? Should I download the newest update for the Qualcomm QCA9377 (the one you posted, that's listed on the manual search on my support page), or should I let it go?

Also, when I launched SupportAssist to check for updates, Get drivers & downloads gave me the message "System is busy, try after some time." Dell Update, however, is working and said my system is up-to-date.

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@RedheadedCelt wrote:

...The version of the Qualcomm WiFi & Bluetooth Driver update that SupportAssist (through the automatic search on the support page for my computer) prompted me to download was not the same update you posted above. It was this one:

Qualcomm QCA61x4A/QCA9377 Wi-Fi and Bluetooth Driver | Driver Details | Dell US

The WiFi driver version was 12.0.0.1118, but the Bluetooth driver version was 10.0.0.1118, and they were dated in Device Manager 5/19/2021. After I downloaded and installed the update, SupportAssist and Dell Update both said my computer was up-to-date....

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Hi RedheadedCelt:

If that link is correct then the driver package that was installed (Qualcomm-QCA61x4A-QCA9377-Wi-Fi-and-Bluetooth-Driver_V5JJK_WIN_12.0.0.1118_A45_06.EXE, rel. 20-Apr-2022) was v12.0.0.1118_A45. Those release notes for driver package V5JJK says "This is not the latest Dell validated version of this driver" (see image below) and the "Other Available Versions" section of those release notes list v12.0.0.1118_47 (Qualcomm-QCA61x4A-QCA9377-Wi-Fi-and-Bluetooth-Driver_YX23Y_WIN_12.0.0.1118_A47_03.EXE, rel. 02-Mar-2022) as the latest driver package.

The release notes <here> for the newer YX23Y driver package released on 02-Mar-2022 state that this installer is bundled with the same Wi-Fi driver v12.0.0.1118 but has a newer Bluetooth v10.0.0.1238 driver that patches Bluetooth vulnerability CVE-2021-34147. I have no idea why you were prompted to download the older V5JJK driver package for the Qualcomm QCA9377 chip when the support page <here> for your Inspiron 3583 lists the newer YX23Y package.

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...Today I turned on my computer, planning to download and install the latest one, and Windows Update found an update: Qualcomm - Bluetooth - 10.0.0.1238, and it downloaded and installed it automatically. ... Should I download the newest update for the Qualcomm QCA9377 (the one you posted, that's listed on the manual search on my support page), or should I let it go?

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If Windows Update already installed the latest Bluetooth v10.0.0.1238 driver then you now have the latest Wi-Fi and Bluetooth drivers for your Qualcomm QCA9377 chip and don't need to take any further action.

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... Also, when I launched SupportAssist to check for updates, Get drivers & downloads gave me the message "System is busy, try after some time." Dell Update, however, is working and said my system is up-to-date....

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I've seen other users posting in this forum who see that same "System is busy..." error, but I have no idea what causes it.  See the solution posted in Vatsal Vakharia's 17-Jan-2023 topic Dell SupportAssist "Get Drivers Updates" Show an Error Message if you haven't installed the latest Dell Update v4.7.1 yet.

I updated to SupportAssist v3.13.0.126 on 02-Dec-2022 but I still have the Dell SupportAssist and Dell TechHub services disabled in my Windows services so it can't launch automatically at boot-up.  SupportAssist v3.13.0.126 appears to run correctly on my Inspiron 5584 if I launch it manually, but I normally use Dell Update for Windows Universal v4.7.1 to check for available Dell software and driver updates.
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64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.0 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.20.230-1.0.1868 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.0.126 * Dell Update for Windows Universal v4.7.1 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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@RedheadedCelt wrote:
..Today I turned on my computer, planning to download and install the latest one, and Windows Update found an update: Qualcomm - Bluetooth - 10.0.0.1238, and it downloaded and installed it automatically....

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Hi RedheadedCelt:

Recall my 16-Nov-2022 comment <here> on page 3 of this thread regarding Windows Update offering an older BIOS firmware for your Inspiron 3583. I noted there that I use the Local Group Policy Editor of my Win 10 Pro OS (only available for Pro and Enterprise editions of Windows) to prevent Windows Update from delivering hardware and firmware updates to my Inspiron 5584, and  I currently use Dell Update for Widows Universal v4.x to detect and install all available driver updates.

This is pure speculation on my part, but it's always possible that some of your driver updates are getting slightly out of sync on your Inspiron 3583 / Win 11 Home laptop because you are using a combination of Windows Update and Dell SuppportAssist / Dell Update to find available driver updates. This will occasionally happen when the version number of a driver update delivered via Windows Update has a different Driver Date timestamp than the same driver version certified by Dell.  In most cases this is completely harmless, but in rare instances you might find that Windows Update tries to roll back a driver to an earlier version that could cause errors or system instability.

Lawrence Abrams' 28-Sep-2020 BleepingComputer article Windows 10 is Offering a Confusing Mess of Intel Driver Updates explains why Microsoft intentionally uses an older date (e.g., "18-Jul-1968", "21-Jun-2006") to help Windows Update offer the latest driver when multiple drivers are found for the same hardware device. The 08-Feb-2017 Microsoft developer's blog Why Are All Windows Drivers Dated June 21, 2006? notes that "dates on all Windows drivers are set to June 21, 2006. The version number increases over time, but the timestamp stays put", and that blog article goes on to explain:

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"... When the system looks for a driver to use for a particular piece of hardware, it ranks them according to various criteria. If a driver provides a perfect match to the hardware ID, then it becomes a top candidate. And if more than one driver provides a perfect match, then the one with the most recent timestamp is chosen. If there is still a tie, then the one with the highest file version number is chosen.

Suppose that the timestamp on the driver matched the build release date. And suppose you had a custom driver provided by the manufacturer. When you installed a new build, the driver provided by Windows will have a newer timestamp than the one provided by the manufacturer. Result: When you install a new build, all your manufacturer-provided drivers get replaced by the Windows drivers. Oops.

Intentionally backdating the drivers avoids this problem...".

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I don't have a Win 11 OS, but if you're really concerned about this and don't want Windows Update to deliver automatic driver updates then it's possible the instructions in the groovypost article How to Disable Automatic Driver Installation on Windows 11 (Settings | System | About | Device Specifications | Advanced System Settings | ...) will work for a Win 11 Home OS. However, I would advise caution if you choose to update all your hardware drivers exclusively via a Dell utility like SupportAssist or Dell Update, since there can be a delay of several months before Dell finally gets around to certifying and releasing hardware drivers (especially Intel drivers) for your Inspiron 3583 that could include an important patch for a security vulnerability. At some point in the future Dell will also stop providing driver updates for your Inspiron 3583, and when that happens you might not remember that you've turned off automatic driver updates via Windows Updates.
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64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.0 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.20.230-1.0.1868 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.0.126 * Dell Update for Windows Universal v4.7.1 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Imacri,

SupportAssist is still giving me an error message when I run Get drivers & downloads, and when I run Scan hardware, but the message has changed. It now says "An unexpected error occurred. Please try again." I already have Dell Update for Windows Universal v4.7.1, so I don't know what else to do, except to keep trying, hoping the problem will eventually resolve itself, which it has in the past. I have SupportAssist v3.13.0.236, and when I checked for updates to SupportAssist, it said there weren't any.

Yet when I go to my support page on dell.com, the automatic search for updates using SupportAssist still works. Also, Dell Update still works.

I downloaded and installed the latest BIOS update, by the way. I now have BIOS v1.22.1. I downloaded and installed it through Dell Update. I know I should have followed your instructions to download/install it through the support page, but I was being lazy. I already had launched Dell Update and found the BIOS update there. It installed successfully, but next time I will be more careful and check the support page first and download/install it from there using your instructions.

Also, I don't think I want to turn off the automatic driver updates in Windows Update. Both SupportAssist (on the automatic search for updates on my support page) and Dell Update prompted me to download/install an older version of the Qualcomm WiFi & Bluetooth driver update, instead of the most recent version, which Windows Update fixed by automatically downloading/installing the latest Bluetooth driver update (see my posts above). So I don't trust Dell Update or SupportAssist (even on the support page). 

Hi Imacri,

I wanted to update you as to what is happening with my computer. SupportAssist and Dell Update were both working again last week. Today, I launched Dell Update and when I clicked on check for updates, it just said "Operation in progress" and "Initializing" with a spinning bar. It was stuck like that for almost an hour, then finally I closed Dell Update (that's happened before). I then waited a few minutes and tried to launch it again, but nothing happened - it wouldn't launch. Then I launched SupportAssist and discovered it had updated itself to v3.13.2.14. But when I ran Get drivers & downloads it gave me the old error message "System is busy, try after some time." So I closed SupportAssist and went to my support page on Dell.com. I tried the automatic search for drivers (using SupportAssist) and it gave me the error message "Driver detection not available". Then I searched manually for updates and noticed there was a new version of Dell Update for Windows Universal (v4.8.0). I downloaded it to my hard drive and installed it. I rebooted my computer and then launched Dell Update and it is now working. I haven't tried launching SupportAssist again (I'm afraid to - I'm afraid it will cause problems with Dell Update as they are linked).

I didn't know if I was supposed to delete the old Dell Update (v4.7.1) before installing the new version (v4.8.0), but the new version seems to be working. I went to Control Panel | Programs | Programs and Features and it lists only Dell Update for Windows Universal v4.8.0, 22.1 MB installed on 2/9/2023. I went to Settings | Apps | Installed Apps (it's a little different on Win 11) and it lists Dell Update for Windows Universal v4.8.0, 22.2 MB installed on 2/9/2023. It also lists Dell Update with no version listed, and only 48 KB, also installed on 2/9/2023. I think we talked about that type of file before, but I forget what you said it was called. 

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@RedheadedCelt wrote:
...I didn't know if I was supposed to delete the old Dell Update (v4.7.1) before installing the new version (v4.8.0), but the new version seems to be working. I went to Control Panel | Programs | Programs and Features and it lists only Dell Update for Windows Universal v4.8.0, 22.1 MB installed on 2/9/2023. I went to Settings | Apps | Installed Apps (it's a little different on Win 11) and it lists Dell Update for Windows Universal v4.8.0, 22.2 MB installed on 2/9/2023. It also lists Dell Update with no version listed, and only 48 KB, also installed on 2/9/2023. I think we talked about that type of file before, but I forget what you said it was called. 

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Hi RedheadedCelt:

If you ran the latest standalone installer for Dell Update for Windows Universal v4.8.0 (Dell-Update-Windows-Universal-Application_0RCG0_WIN_4.8.0_A00.EXE, rel. 31-Jan-2023) that's currently listed on the support page <here> for your Inspiron 3583 then it shouldn't matter that you didn't uninstall v4.7.1 first. If the standalone installer ran correctly it should have been able to handle the "over-the-top" update on its own.

Neither SupportAssist v3.13.2.14 or Dell Update for Windows Universal v4.7.1 are currently detecting an update for Dell Update for Windows Universal v4.8.0 on my Inspiron 5584 , even though the v4.8.0 installer was also posted on the support page <here> for my Inspiron 5584 on 31-Jan-2023.  I'll post back when I finally receive Dell Update for Windows Universal v4.8.0 and let you know if the version number of the smaller Dell Update APPx module is displayed in Settings | Apps | Apps and Features. Did you remember to click the Advanced Options link of this APPx module as shown below in order to view the version number?

In the mean time, you can find my comments about the smaller Dell Update APPx module in my 06-Nov-2022 post <here> that explains why the UWP (Universal Windows Platform) version of Dell Update for Windows Universal has two entries in Settings | Apps | Apps and Features.

I noticed the Dell Update Version 4.8 release notes <here> list "Improved self-update workflow" as one of the v4.8.0 improvements, so hopefully the update process for this app will go a bit smoother in future for both of us.
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There's one odd glitch I recently noticed on my own Inspiron 5584. Dell Update for Windows Universal v4.7.1 updated my Dell SupportAssist OS Recovery Plugin for Dell Update from v5.5.4.16189 to v5.5.5.16206 on 31-Jan-2023, but when SupportAssist self-updated from v3.13.0.236 to v3.13.2.14 this appears to have rolled back this plugin to the previous v5.5.4.16189. If your own Control Panel | Programs | Programs and Features shows your Inspiron 3583 still has the older Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.4.16189 then see my topic Dell SupportAssist OS Recovery Plugin for Dell Update Rolled Back to v5.5.4.16189

I checked today and confirmed that the support page <here> for your Inspiron 3583 also lists the Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206 (Dell-SupportAssist-OS-Recovery-Plugin-for-Dell-Update_CYKG9_WIN_5.5.5.16206_A00.EXE, rel. 25-Jan-2023) as the recommended version.
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64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.1 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.21.231-1.0.1890 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16206 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Imacri,

The Dell Update APPx module version number is v4.8.20.0 and it is 48.0 KB.

The same thing happened to me with the Dell SupportAssist OS Recovery Plugin for Dell Update. Dell Update installed the newest version, and then when SupportAssist updated itself to v3.13.2.14, the Plugin was rolled back to the previous version - v5.5.4.16189. What do you recommend I do about that? Should I manually reinstall the newest version of the Plugin from the support page for my computer? Is that what you did?

This question was about Dell SupportAssist not working. Nothing to do with upgrading from W10 to W11.

Hi RedheadedCelt:

Further to your 09-Mar-2023 post <here>, is your Inspiron 3583 / Win 11 Home v22H2 laptop still running slowly?

If you require further assistance be sure to post back and let us know your antivirus and default browser, if SupportAssist v3.13.2.14 is still throwing a "System is busy, try after some time" when you run a manual "Get Drivers & Downloads" scan, and when you notice this poor performance (e.g., as soon as you boot up, only when your browser is open, etc.).  I don't have a Win 11 OS but I can throw out a few ideas about diagnostics you could run to try and isolate the cause.
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64-bit Win 10 Pro v22H2 build 19045.2728 * Firefox v111.0.1 * Microsoft Defender v4.18.2301.6-1.1.20100.6 * Malwarebytes Premium v4.5.24.248-1.0.1944 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * Dell Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Imacri,

My computer is still slow, and sometimes very, very slow, almost unusable. It varies a lot. I can only use SupportAssist v3.13.2.14 to Get Drivers & Downloads and Scan Hardware - none of the other functions will work; they give me error messages. But often even Get Drivers & Downloads and Scan Hardware won't work either. Today, for example, I launched SupportAssist and tried to run Get Drivers & Downloads and after about 15 minutes of it searching, I got the message "An unexpected error occurred. Try again after some time." I didn't try Scan Hardware, because I knew the same thing would happen after a much longer period of time waiting for it. I don't have any browsers open when I use SupportAssist. I can only do one thing at a time on my computer; I can't multitask or the computer just won't work at all. I don't try it after I first boot up my computer; my computer takes a long time to boot up, and the first thing I do when I boot up is update my McAfee LiveSafe security app and then check for updates on Windows Update (it takes about 30 minutes for Windows Update to check for updates, and then each update it installs can take up to 2 hours). I suspect the problem is insufficient memory.

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@RedheadedCelt wrote:
... I can't multitask or the computer just won't work at all. I don't try it after I first boot up my computer; my computer takes a long time to boot up, and the first thing I do when I boot up is update my McAfee LiveSafe security app and then check for updates on Windows Update (it takes about 30 minutes for Windows Update to check for updates, and then each update it installs can take up to 2 hours). ...

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Hi RedheadedCelt:

I don't think you should have to run a manual Windows Update every day (and waste more system resources) if your Win 11 maintenance tasks are running on schedule. Go to Control Panel | System and Security | Maintenance | Automatic Maintenance as instructed in the Geek Rewind article How to Schedule Automatic Maintenance on Windows 11 and see when your last automatic maintenance task ran.  According to that article tasks like Windows Update, disk optimization and defragmentation (a.k.a. "trimming" if you have an SSD), system and apps updates, security and malware scans, diagnostics, and other tasks should automatically run once a day.   From my Inspiron 5584:

I believe the default run time is 2:00 AM, so if your computer is turned off at night any skipped tasks will probably try to run the next time you boot up your computer.  You can modify the time of day you want these tasks to run if that causes problems.
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64-bit Win 10 Pro v22H2 build 19045.2728 * Firefox v111.0.1 * Microsoft Defender v4.18.2301.6-1.1.20100.6 * Malwarebytes Premium v4.5.24.248-1.0.1944 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * Dell Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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@RedheadedCelt wrote:

... My computer is still slow, and sometimes very, very slow, almost unusable. ... I suspect the problem is insufficient memory.

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Hi RedheadedCelt:

We discussed your lack of installed RAM (4 GB) in this thread back in Oct - Nov of 2022 and I asked you <here> in my 24-Oct-2022 post to open Task Manager and let me know what % of your total RAM is being used and what programs are consuming the most RAM on the Processes tab but I don't think you ever responded.

You said in your 31-Oct-2022 post <here> that you were using MS Edge as your default browser. Is that still true, and if so what browser extensions have you installed? Type edge://extensions/ in the Edge address bar to see your browser extensions.

If you want to publish a Speccy snapshot of your system I'll take a quick look at your system configuration to see if any obvious problem other than a lack of total RAM jumps out at me. To post a Speccy snapshot:

1. Install Piriform's free Speccy utility (available at https://www.ccleaner.com/speccy).  See the comment below about using Speccy Portable instead of the installed version if you prefer to use portable apps.
2. Launch the program and allow it to collect basic information about your system software and hardware.
3. Go to File | Publish Snapshot, click OK to confirm you want to publish a snapshot, and copy and paste the URL this generates (e.g., http: // speccy.piriform.com/results/xxx... as shown in the image below) in your next reply.

I posted a snapshot of my own Inspiron 5584 / Win 10 Pro v22H2 at http://speccy.piriform.com/results/gH24Lv6CKcw3dodvgbMY4bs today if you want to see what system information Speccy collects (note that snapshots are published on an http: site so you might see a security warning from your browser). Speccy is an old program (e.g., it can't check the S.M.A.R.T. attributes of newer SSD drives to warn you if your hard drive is failing and doesn't collect data about recent system errors) but it's still any easy way to share basic information about your system specs, even if you have a newer Win 10 or Win 11 OS.

Whenever possible I use portable apps that can be run from any location so I don't have to install the program on my hard drive. I downloaded the portable version of Speccy (available <here>, currently spsetup132.zip) that I saved to a removable USB thumb drive in a folder I named D:\Portable\Specccy and unzipped - all I have to do is plug in my USB thumb drive and double-click the appropriate executable (Speccy.exe for a 32-bit OS; Speccy64.exe for a 64-bit OSs) to run the program.

If you don't want to post a Speccy snapshot then post back to let me know and I'll provide a few general suggestions that might improve your system performance (I already mentioned a few back in Oct - Nov of 2022 that you should review). At the end of the day, however, you're always going to have problems running Win 11 Home v22H2 on a computer with only 4 GB of installed RAM unless you start uninstalling unnecessary third-party apps and/or preventing apps you rarely use from starting at boot-up and hogging system resources.
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64-bit Win 10 Pro v22H2 build 19045.2728 * Firefox v111.0.1 * Microsoft Defender v4.18.2301.6-1.1.20100.6 * Malwarebytes Premium v4.5.24.248-1.0.1944 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * Dell Inspiron 5583/5584 BIOS v1.21.0 * Speccy Portable v1.32.740
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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@RedheadedCelt wrote:

... the first thing I do when I boot up is update my McAfee LiveSafe security app and then check for updates on Windows Update (it takes about 30 minutes for Windows Update to check for updates, and then each update it installs can take up to 2 hours). I suspect the problem is insufficient memory.

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Hi RedheadedCelt:

You might also want to read AskVG's [Important] If You Click “Check for Updates” Button in Windows 10 about the possible dangers of clicking the "Check for Updates" button and seeking out all available updates for your operating system. That article is a bit old but still applies Windows Update on current Win 10 and Win 11 OSs, and states in part:

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"Did you know by clicking on “Check for updates” button, you are becoming an advanced user and forcing Windows 10 to download and install testing/preview updates? ...

... the bottom line is that if you regularly click on “Check for updates” button in Windows 10, you should know that you are going to install testing updates in your computer which are not intended for general public. These updates may contain issues and that’s why these updates are not released by default and you need to manually download them by clicking on “Check for updates” button. Once these updates are thoroughly tested, Microsoft releases them to all on Patch Tuesday as B release updates."

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AskVG's article notes that almost all important security updates are released on Patch Tuesday (10:00 AM Pacific Time on the second Tuesday of each month , also known as Week B). The only exception are out-of-band emergency updates to patch vulnerabilities for new zero-day exploits released into the wild that are actively attacking systems, and I can't recall receiving a single OOB emergency update in the past few years.

I don't know if your automatic Windows Updates are struggling to run to completion because of your lack of free RAM (or if you use Windows Update to update other Microsoft products like an old version of Microsoft office), but if you click on the “Check for Updates” button every day to run a manual check for updates you're not only wasting system resources, but probably installing buggy Preview test builds (i.e., the Week C and D updates described in the 21-Mar-2023 Microsoft support article Windows Monthly Updates Explained) that could make your system less stable.

I have a Professional edition of Windows so it's relatively easy to control my Windows Updates, but post back if you'd like a few hints on how to control Windows Update on your Win 11 Home v22H2 OS.
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64-bit Win 10 Pro v22H2 build 19045.2728 * Firefox v111.0.1 * Microsoft Defender v4.18.2301.6-1.1.20100.6 * Malwarebytes Premium v4.5.25.256-1.0.1957 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * Dell Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Imacri,

Thank you for warning me about checking for updates on Windows Update. I actually only check it once a week, as I only use my computer once or twice a week. I do let it run automatically, which takes about 20-30 minutes to complete, and if it doesn't find any updates, I admit that I do click Check for Updates just to be sure there aren't any.

I ran Task Manager back when you suggested it, and I thought I posted the results, but maybe I forgot to. I will check through this thread to see if I can find the post.

I really don't want to install Speccy on my hard drive, and I don't have any thumb drives I can use for the portable version, so I will have to purchase one. I'll let you know when I have it.

Yes, MS Edge is the browser I use, but the only extension I have on it is McAfee Webadvisor which alerts me as to which websites are safe and which ones are risky.

I also wanted to let you know that SupportAssist is working again, at least the Get drivers & downloads and the Scan hardware functions. I don't understand why it sometimes works and at other times gives me error messages. Could that be because of insufficient memory?

I also wanted to mention that sometimes websites load very slowly or even fail to load on MS Edge on my computer. And often when I try to post on this forum I get error messages. Yet sometimes the pages load quickly and I have no difficulty posting on here. It varies a lot and I don't know why.

Sorry for the delayed response. Thanks for your continued help.