SupportAssist and Win 11 upgrade

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@RedheadedCelt wrote:
...I  really don't want to install Speccy on my hard drive, and I don't have any thumb drives I can use for the portable version, so I will have to purchase one. ..

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Hi RedheadedCelt:

Speccy Portable is normally run from a USB thumb drive but since it's a portable app it can also be run from any location on your hard drive. I just saved and unzipped (extracted) spsetup132.zip in a subfolder called Speccy 1_32 I that created in my Downloads folder and when I double-clicked Speccy64.exe it ran as expected.

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64-bit Win 10 Pro v22H2 build 19045.2728 * Firefox v111.0.1 * Microsoft Defender v4.18.2302.7-1.1.20100.6 * Malwarebytes Premium v4.5.25.256-1.0.1957 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * Dell Inspiron 5583/5584 BIOS v1.21.0 * Speccy Portable v1.32.740
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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@RedheadedCelt wrote:

Hi Imacri,

My computer is still slow, and sometimes very, very slow, almost unusable....I suspect the problem is insufficient memory.

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Hi RedheadedCelt:

Here are the initial checks I always do when my computer is running slowly. I'll post back later with a few suggestions for reducing the total CPU and RAM currently used by your MS Edge browser and other third-party applications.

1. Check Your Internet Connection Speed

Run the Ookla Speedtest at https://www.speedtest.net/. If your actual download speed is slower than the download speed promised by your Internet Service Provider (ISP) then re-boot your router and/or modem as instructed in the Lifewire article How to Properly Restart a Router & Modem (e.g., unplug the power cable from the back of your modem, wait ~ 30 seconds, plug the power cable back in, and wait a few minutes for the modem to acquire a new connection to your ISP).

That OOkla speed test sometimes shows that my download speed has dropped to less than half of what my ISP has promised, and it's not unusual for me to have to re-boot my modem every 2 or 3 months to speed up my computer.

2. Disable Fast Startup

Disable the Fast Startup power option (also known as hybrid boot-up / hybrid shutdown) at Control Panel | Power Options | Choose What the Power Buttons Do | Shutdown Settings as instructed in Option # 2 of the ElevenForum tutorial Turn On or Off Fast Startup in Windows 11 and then re-boot your system a few times. From my Win 10 machine:

I already discussed Fast Startup in my 09-Nov-2022 post <above> and I believe you said that it was already disabled, but it wouldn't hurt to check since this power setting can sometime re-enable itself after a major Windows update.

3. Clean Your Hard Drive to Remove Temporary Files

Check to see if your free disk space is getting low (open File Explorer and click on This PC as shown below) and use Disk Cleanup as described in the the ElevenForums tutorial Use Disk Cleanup in Windows 11 to remove temporary files. Note that this will not clear the temporary Internet files saved by your browser (see Step # 4 below). From my Win 10 machine:

4. Clear Your Browser Cache

Clear your entire browsing history. The wikiHow article How to Clear Your Browser's Cache includes instructions for several browsers, including MS Edge, but for most browsers just open your browser, press Ctrl+Shift+Del, and clear all items for all time periods (unless you have a good reason not to - for example if you have saved passwords, form data or persistent cookies you don't want to clean). At the very minimum you should purge your Browsing History, Download History and Cached Images and Files on a regular basis. From my MS Edge browser:

Note that I have my default Firefox browser and MS Edge browser both configured to automatically clear most of my browser cache each time I exit my browser. For MS Edge go to Settings | Privacy, Search and Services | Clear Browsing Data | Choose What to Clear Every Time You Close The Browser as instructed in the groovyPost article How to Make Edge Clear Browsing Data When You Close It. You can choose what items you want to clear when you exit your browser, and if you turn on "Cookies and Other Site Data" you can create exceptions for specific web sites (e.g., https://www.dell.com/community/ ) if there is a site you visit that has an important cookie that you don't want to clean.

5. Check the Integrity of Your Windows System Files with DISM and SFC

Run the DISM command Dism /Online /Cleanup-Image /CheckHealth from an elevated command prompt as instructed in the ghacks.net article Use DISM to Fix Issues SFC Can't. If that DISM command doesn't any problems with your Windows component store then run the System File Checker command sfc /scannow to see if SFC can find and correct any issues with your Windows system files, and post back and let us know if either of those commands finds a problem it can't repair.  From my Windows 10 machine:

You posted <here> on 23-Oct-2023 that System File Checker (SFC) was able to find and repair corrupted system files, but new problems might have occurred since then so be sure to run these scans again. It's a good idea to run these DISM and SFC scans every few months or whenever your system isn't behaving as expected.

6. Run a Manual Scan With Malwarebytes Free

Run a second-opinion Threat Scan with Malwarebytes Free for Windows (launch the program and click the blue "Scan" button" on the main interface) to look for malware or PUPs (potentially unwanted programs like unwanted browser toolbars, adware, etc.) that might have been missed by your real-time McAfee antivirus. If you aren't familiar with Malwarebytes Free see the hints I posted about installation and configuration on 25-Aug-2022 in Derin Manoj's System Infected: Trojan Backdoor Activity 690 in the Norton forum before running your first scan. Details about Threat Scans can also be found in the support article Scan Types in Malwarebytes for Windows. Unlike Malwarebytes Premium, the Free edition does not automatically load at boot-up so it only consumes RAM and CPU after it's launched.

I suggested you run a Malwarebytes Free scan in my 31-Oct-2022 post <here> but don't recall if you ever did this.
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64-bit Win 10 Pro v22H2 build 19045.2728 * Firefox v111.0.1 * Microsoft Defender v4.18.2302.7-1.1.20100.6 * Malwarebytes Premium v4.5.25.256-1.0.1957 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * Dell Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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@RedheadedCelt wrote:

... I only use my computer once or twice a week...

... MS Edge is the browser I use, but the only extension I have on it is McAfee Webadvisor which alerts me as to which websites are safe and which ones are risky...I also wanted to mention that sometimes websites load very slowly or even fail to load on MS Edge on my computer. And often when I try to post on this forum I get error messages. Yet sometimes the pages load quickly and I have no difficulty posting on here. It varies a lot and I don't know why ....

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Hi RedheadedCelt:

Without a Speccy Portable snapshot I don't know all your system specs or what programs are installed on your system, so the comment below are very general and may not be suitable for your needs. You will have to decide for yourself what changes you're willing to make in order to improve your system performance.

Just an aside, but if I had known how buggy and bloated most of the Dell apps were when I first purchased my Inspiron 5584, I would have performed a clean install of Windows 10 to wipe everything off my hard drive (including all Dell software, McAfee WebAdvisor and my trial versions of McAfee LiveSafe and Microsoft 365) before I installed my preferred third-party programs like Firefox, Macrium Reflect Free, Microsoft Office 2019, my Epson printer software, etc. and copied over my personal data files from my backup drive. The WhyNotWin11 app shows that my Inspiron 5584 / Win 10 Pro laptop meets the system requirements for Win 11 but Microsoft still can't seem to settle on a stable design for Win 11 so I'm currently blocking the upgrade to Win 11 with my Local Group Policy Editor [Win 10 / Win 11 Home users can use Gibson Research's InControl app to manage annual Feature (version) updates and future OS upgrades].

HINT: When you purchase your next computer consider upgrading Windows from a Home to a Professional edition to give you more control over Windows Update and other Windows features. You could still upgrade to Win 11 Pro but purchasing an upgrade license on the Microsoft Store would now cost you ~ $99 USD.

If you aren't considering anything as drastic as a clean install of Windows 10 that wipes everything (including your personal data) off your computer then here's a few suggestions for reducing your CPU and RAM consumption and hopefully improving your system performance.

Install More RAM

The 4 GB of RAM installed in your Inspiron 3583 laptop meets the absolute minimum system requirements for Windows 11, but most new Win 11 home computers ship with at least 8 or 16 GB of RAM. Before your service warranty expired you said that that Dell suggested you add more RAM (shame on Dell for selling anyone a Win 10 laptop with only 4 GB of RAM in the first place), and a local computer repair shop might be able to do this for a reasonable price if you plan on keeping your Inspiron 3583 for a few more years.

Increase the Time Your Computer Stays in Idle Mode

I already posted a warning <here> on 27-Mar-2023 about the possible dangers of clicking the "Check for Updates" button in Windows Update every few days to seek out all available updates could install a buggy Preview updates.

Many background tasks like antivirus definition updates and daily quick scans are designed to run when laptops are plugged in to conserve battery power and/or when your system is idle so these tasks don't consume system resources while you're working on your computer. If you find that automated tasks like Windows Updates and McAfee updates are not running automatically then modify your power plan as instructed in the ElevenForum tutorial Change When to Put Computer to Sleep Timeout in Windows 11 so that your laptop stays in idle mode for a longer period of time (e.g., for 1 hour while it's plugged in) before it goes into sleep mode. Once that is done you can leave leave your computer plugged in after you've finished using it and just allow it to sit idle for an hour or so to try and finish pending background tasks. Monitor your system for a week or so and if that doesn't help you can click the "Restore Default Settings For This Plan" link in your power plan. The sample screenshots below are from my Win 10 machine:

You mentioned that you only use your laptop once or twice a week. It might also help if you booted up your computer more often, even if you don't need to check your email or browse the internet, and just let it sit idle for an hour or so finish any pending background tasks.

Reduce the Amount of RAM and CPU Used by Your Default MS Edge Browser

I use Firefox as my default browser (I think Firefox is more secure and has better privacy features than MS Edge), but it still hogs lots of system resources.  Here are some of the settings I changed in MS Edge to reduce its impact on my system performance.

• Profiles | Your Profile (Personal) | Sync | OFF (If you don't want MS Edge automatically storing your browser data on the Microsoft servers see the Softpedia article How to Remove Your Microsoft Edge Data Stored in the Cloud)
• Privacy, Search and Services | Clear Browsing Data | Choose What to Clear Every Time You Close The Browser (already discussed in Step # 4 of my 31-Mar-2023 post <here>)
• Privacy, Search and Services | Privacy | Optional Diagnostic Data | OFF
• Cookies and Site Permissions | Cookies and Data Stored | Preload Pages for Faster Browsing and Searching | OFF
• System and Performance | System | Startup Boost | OFF
• System and Performance | System | Continue Running Background Apps When Microsoft Edge is Closed | OFF
• System and Performance | System | Use Hardware Acceleration When Available | OFF (saves RAM but may affect video playback)
• System and Performance | Optimize Performance | Efficiency Mode | Maximum Savings (most effective when you run your laptop on battery power)

Turning OFF the two settings highlighted above ("Startup Boost" and "Continue Running Background Apps When Microsoft Edge is Closed") will likely have the biggest impact. From my own MS Edge browser:

Preventing MS Edge from automatically installing updates is very difficult (and not something you might want to do since it's important to keep browsers patched ASAP with all available security updates), but if this is something you want to try see the section below titled "Using a Metered Connection".

HINT: If you want to see what tabs and browser extensions are using the most CPU and RAM when MS Edge is open then launch the built-in Browser Task Manager (Shift + Esc). From my own MS Edge browser with 3 tabs open and 2 browser extensions (uBlock Origin and Malwarebytes Browser Guard) installed:

See the MS Edge support article What To Do If Microsoft Edge Isn't Working for other troubleshooting tips .

Uninstall Your McAfee Software

I already discussed this in my 13-Nov-2022 post <here>, but you should seriously consider uninstalling McAfee LiveSafe,  Mc Afee Virtual Technician, and McAfee WebAdviosr to free up system resources the next time your McAfee subscription comes up for renewal.

If you have concerns about using your built-in Microsoft Defender antivirus see Security.org's 2023 Antivirus Market Annual Report which notes that "Only eight percent of free antivirus users experienced a breakthrough virus in the past year, compared to 10 percent of paid users." However, there may be some additional security feature included with a paid antivirus program [e.g., a Virtual Private Network (VPN)] that justify the cost of an annual subscription fee worth.

If you do decide to use Microsoft Defender as your antivirus I'd suggest that you run an on-demand manual Threat Scan with Malwarebytes Free about once a week or whenever your computer is behaving oddly just to check for any lower-risks PUPs (potentially unwanted programs like unwanted browser toolbars, adware, etc.) missed by your antivirus. If you decide to keep McAfee LiveSafe then running the occasional Malwarebytes Free scan is still good advice, regardless of what antivirus you use. I've posted hints for using Malwarebytes Free <here> in the Norton Community.

McAfee WebAdvisor has a reputation for consuming high amounts of RAM and CPU (it has a background controller and if you open Task Manager you mayight find a process for McAfee WebAdvisor runnning on the Processes tab, even when your MS Edge browser is closed) and unlike most browser extensions it's installed on your system as a separate program at Control Panel | Programs | Programs and Features. If you're having problems using a particular website (e.g., https://www.dell.com/community/) disable WebAdvisor as instructed in the McAfee KB article How to Disable or Uninstall McAfee WebAdvisor and use a reputable content blocker like uBlock Origin and / or Malwarebytes Browser Guard instead. If that improves your MS Edge performance then remove WebAdvisor altogether.

HINT: If you enable Extensions | Manage Extensions | Allow Extensions From Other Stores in MS Edge then you can install any browser extension offered on the Chrome Web Store, including the Bitdefender TrafficLight extension that will display green, yellow and red safety icons in your browser search results like WebAdvisor's.

Use Task Manager to See Which Apps Are Using Excessive System Resources

See the Dell support video How to Speed up Windows 11 to Improve Performance Windows 11 Task Manager for lots of good hints.

When I captured the screenshot below my system was using about 50% of my 8 GB of total RAM. On my machine it's normal for my Firefox browser, Microsoft Defender antivirus (a.k.a. Antimalware Service Executable) and Malwarebytes Premium antimalware (which I run in real-time at the same time as Microsoft Defender) to use the most RAM on my machine.

What processes besides your MS Edge browser and McAfee antivirus are consuming high amounts of RAM and/or CPU when your own computer gets sluggish? Perhaps you can reconfigure that software to use fewer system resources (e.g., turning off background scanning, notifications and telemetry data collection in your Dell SupportAssist settings) or even uninstall some unnecessary software that's using too much RAM and CPU.

HINT: If you have Dell SmartByte (usually listed by Windows as SmartByte from Rivet Networks) then see my 06-Nov-2021 thread SmartByte v3.1.995 Bug? Disabling CinemaStream Causes High CPU by SmartByte Telemetry Service about the problems this app used to cause on my Inspiron 5584.

Also check the Startup tab of Task Manager and check the "CPU at Startup" column to see what impact your startup programs have on your total system boot-up time (see the the BIOS Time in the top right corner). Are there any programs that start automatically with Windows (Status = Enabled) that you only run on occasion (e.g., Skype, iTunes Helper, etc.) that don't need to run in the background all day? Note that you can also turn off these "startup" apps (at Settings | Apps | Startup on my Win 10 machine) and you should still be able to launch these programs manually from your Start menu whenever you need to use them.

Turn Off Unnecessary Background UWP Apps

Check your background apps (Settings | Privacy | App Permissions | Background Apps | Choose Which Apps Can Run in the Background on my Win 10 machine) and see if there are any Universal Windows Platform (UWP) apps running in the background that can be turned off. I've turned off about a dozen background apps I don't use [e.g., Mail & Calendar (I use MS Outlook 2019), Media Player (I use iTunes for Windows), Dell Customer Connect, Skype, etc.]. This will save system resources but will likely prevent the Microsoft Store from automatically updating those disabled UWP apps.

Check for Apps Using Excessive Internet Bandwidth

Check for any apps that have used an excessive amount of internet bandwidth in the past 30 days (Settings | Network & Internet | Data Usage on my Win 10 machine) and may need to be reconfigured or uninstalled. Note that it's normal for my System (which includes Windows Update, etc.), Firefox browser and MS Outlook 2019 email program to use the highest amount of internet bandwidth each month.

Use Portable Apps Offered by the Original Manufacturer When Available

Most of the free utilities I use (e.g., HWiNFO, Revo Uninstaller Free, SUMo, TreeSize Free, etc.) are also available from the manufacturer as a portable app that I can run from a removable USB thumb drive when needed. Portable (zipped) apps generally used little disk space and aren't installed like most programs that have a .exe installer so they should not make changes to your Windows registry or run background tasks after they are unzipped - if you don't want to use the app anymore just delete the unzipped files. Many portable apps will self-check for an available product update when launched but the greatest drawback is that most will not self-update, so you have to go to the manufacturer's site, get the latest .zip file, and unzip to get the latest executables.

Using a Metered Connection

If you aren't familiar with metered connections see the Windows Central article How to Make Network Connections Metered on Windows 11. This Windows feature is normally used by individuals who have a "limited" internet data plan (e.g., 20 GB of data per month) and will have their Internet connection speed reduced by their ISP or be charged an overage fee if they exceed their monthly data usage cap.

Users with unlimited data plans will sometimes configure their WiFi and Ethernet connections as metered connections to block unnecessary apps and programs from accessing Internet. It's not something I would normally recommend for users who aren't worried about exceeding their monthly data usage limit, so if you want to try this be sure to read the warnings in that article, since I believe that Windows Update will stop downloading optional updates, the Microsoft Store will stop downloading updates for some UWP apps, OneDrive will pause syncing, and this might even prevent your MS Edge browser from installing security updates.

If you decide to try this see the AskVG article Enable or Disable Automatic Updates in Microsoft Edge Over Metered Connection about how you can configure your MS Edge settings at
Help and Feedback | About Microsoft Edge | Download Updates Over Metered Connections to allow or disallow Microsoft Edge from automatically downloading and installing updates over a metered connection.

HINT: I rarely use MS Edge so I always run a manual check for updates at Help and Feedback | About Microsoft Edge each time I launch this browser.
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64-bit Win 10 Pro v22H2 build 19045.2728 * Firefox v111.0.1 * Microsoft Defender v4.18.2302.7-1.1.20100.6 * Malwarebytes Premium v4.5.25.256-1.0.1957 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * Dell Inspiron 5583/5584 BIOS v1.22.1 * Speccy Portable v1.32.740
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Imacri,

Thank you for all your suggestions. It will take me a while to implement them all, so please be patient with me. I will post the results as I work through them.

I tried the internet connection speed test, but my pointer kept freezing on the website and then when I clicked on Go, I got an error message. I will try it again later. I have already disabled fast startup. My hard drive has 828 GB free out of 913 GB. I do clean my browser cache, but I will do it more frequently. I run sfc/scannow every once in a while, and it hasn't detected any corrupt files that it hasn't been able to repair, but I will run it again and let you know the results. I haven't tried the Dism scan yet, but I will let you know the results when I run it. I haven't run the scan with Malwarebytes Free yet, but again, I will let you know the results when I run it. I don't want to go back to Windows 10. If you can believe it, when I had Win 10 on this computer it was just as slow as it is with Win 11. In some ways, Win 11 seemed to improve the functioning of my computer. I don't want to install more RAM on this computer; I don't think it's worth the money. I'd rather invest in a new computer. I want to keep McAfee LiveSafe. I really like the features it offers, especially the VPN. By the way, there was a popup from McAfee today saying that my available memory was less than 13%. I get that warning frequently. I forgot to check Task Manager again. I will do that also and let you know the results.

By the way, I launched Dell Update today and it said my system is up-to-date, but I checked the support page for my computer, and there was a BIOS update, v1.23.0 that was just released today. So I installed it manually. There was also another update Dell Update didn't detect - Dell Power Manager Service v3.14.0. I tried to manually install it, but it said it couldn't be installed because the My Dell app is on this PC. Get drivers & downloads and Scan hardware were both working on SupportAssist today. I'll keep you updated.

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@RedheadedCelt wrote:

... Thank you for all your suggestions. It will take me a while to implement them all, so please be patient with me. I will post the results as I work through them.

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Hi RedheadedCelt:

Don't worry about posting back with results of every test I suggested - I only posted them as a guideline that you can follow if your system performance is lagging. If you find that programs like SupportAssist and McAfee LiveSafe are using high amounts of RAM and CPU on your system you'll have to decide for yourself whether you want to uninstall them or just live with the performance hit on your system.

...  My hard drive has 828 GB free out of 913 GB ....

Well, lack of free disk space certainly isn't a problem! I'm even more baffled now why Dell would only install 4 GB of RAM in a laptop with a huge 1 TB hard drive.  Too bad they didn't spend some of that money to install more RAM.

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...I tried the internet connection speed test, but my pointer kept freezing on the website and then when I clicked on Go, I got an error message. I will try it again later....

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I've never had a problem running the Ookla speed test at https://www.speedtest.net/ from my default Firefox browser, and it seems to run okay from my MS Edge browser as well (see my results below from MS Edge v112, and note that I have a relatively slow 10 MBps Internet connection provided by my ISP, Shaw Canada). Perhaps something in your MS Edge settings is preventing the speedtest site from detecting your location and choosing a local test server - if you can't get it to work you might want to try the test again with your McAfee WebAdvisor extension temporarily disabled (enter edge://extensions/ in your MS Edge address bar to open the add-on manager and turn OFF the button for WebAdvisor) just in case it's interfering with the test.

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... By the way, I launched Dell Update today and it said my system is up-to-date, but I checked the support page for my computer, and there was a BIOS update, v1.23.0 that was just released today. So I installed it manually. There was also another update Dell Update didn't detect - Dell Power Manager Service v3.14.0. I tried to manually install it, but it said it couldn't be installed because the My Dell app is on this PC....

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As I noted in my 31-Oct-2022 post <here> it usually takes about 7 to 10 days before available updates posted on my Inspiron 5584 support page are detected by Dell Update v4.x or SupportAssist v3.x., so it's not surprising that the Dell Inspiron 3480/3580/3583/3780 BIOS v1.23.0 that was posted <here> on your Inspiron 3583 support page just today (10-Apr-2023) wasn't immediately detected by Dell Update v4.8.0.

If you have the latest My Dell v2.2.4.0 app then you don't need to install the standalone Dell Power Manager v3.14.0 (rel. 03-Apr-2023) - your power management is integrated with your My Dell app as shown below. Scroll down to the Power tile and click on it to open the Power Manager interface, and then choose "Settings" to see a list of all the available charging modes. My Inspiron 5584 is plugged in most of the time when it's powered on so it looks like the software is smart enough to select the "Always AC" charging mode to improve my battery life.

If you read the "Important Information" section of the current Dell Power Manager Service v3.14.0 release notes <here> it says "The Dell Power Manager is now integrated into Dell Optimizer and MyDell Application...For Dell XPS, Inspiron, and Vostro users, download the latest version of the MyDell application." If I recall correctly Dell Power Manager v3.9.0 was the last standalone version of this program that was listed on my system at Control Panel | Programs | Programs and Features, and v3.9.0 was automatically uninstalled in late 2021 when Dell Power Manager v3.10.0 was released on 04-Nov-2021. If you read the Dell Power Manager v3.10.0 release notes <here> it says "Added the option in the Dell Power Manager installer to uninstall Dell Power Manager version 3.10 when MyDell version is 1.8.35, 1.9.2, or later."

If I use TreeSize Free to view the hidden and protected C:\Programs Files\WindowsApps folder (which is frankly a mess on my computer - Microsoft does a terrible job of cleaning up remnants in this folder when UWP apps are updated or deleted) it looks like I already received Dell Power Manager v3.14.0 UWP app.

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64-bit Win 10 Pro v22H2 build 19045.2728 * Firefox v111.0.1 * Microsoft Defender v4.18.2302.7-1.1.20200.4 * Malwarebytes Premium v4.5.26.259-1.0.1976 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * Dell Inspiron 5583/5584 BIOS v1.22.1 * TreeSize Free Portable v4.6.3.508
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, IntelUHD Graphics 620

Hi RedheadedCelt:

Sorry, I uninstalled SupportAssist, Dell SupportAssist OS Remediation (a.k.a Dell SupportAssist OS Recovery) and the Dell SupportAssist OS Recovery Plugin and I don't intend to reinstall them - see my reasons in my 22-Mar-2023 post in my thread Dell SupportAssist OS Recovery Plugin for Dell Update Rolled Back to v5.5.4.16189.  That means I won't be able to provide further feedback on how these programs behave on my Inspiron 5584, and it doesn't make much sense for me to continue helping other users troubleshoot problems with their SupportAssist-related software after I've decided these programs are too buggy and bloated to be running on my own system.

At this point my best guess is that SupportAssist is never going to run correctly on your system until you either install more RAM in your computer or implement some of the steps I outlined in my 02-Apr-2023 post <here> to free up available RAM on your system. If you still can't check the speed of your internet connection on Ookla's Speedtest site at https://www.speedtest.net/ as I advised in my 31-Mar-2023 post <here> that also suggests there could be a problem with your internet connection, which might explain why you keep getting an "An unexpected error occurred. Please try again" when SupportAssist tries to connect to the backend Dell servers to look for available updates. I don't know who your Internet Service Provider (ISP) is but if you contact their customer support they should be able to provide instructions on how to test your connection speed.

Just an aside, but you might want to Dell employee DELL-Nathalia M's 04-May-2023 post in iamj0mz's June 2018 thread Dell Support Assist Freezing or Crashing. I'm not sure why DELL-Nathalia M chose to post new instructions for performing a clean reinstall of SupportAssist in iamj0mz's thread when that thread has been dormant for almost 4 years, but it includes a link to a video called Dell SupportAssist Clean Reinstall (Official Dell Tech Support) that was just added to Dell's YouTube channel a few weeks ago.
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64-bit Win 10 Pro v22H2 build 19045.2846 * Firefox v112.0.2 * Microsoft Defender v4.18.2304.8-1.1.20300.3 * Malwarebytes Premium v4.5.27.262-1.0.1991 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.8.0 * My Dell v2.2.4 * Dell Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

I have this same problem