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SA, Inspiron 7577, won't work
Hello everyone... I hope someone can help!
I've been using my Dell inspiron 7577 no major problems. But lately I haven't been able to use the SupportAssist from dell. When I try to optimize... any of the options won't respond... It always says it's preparing at 0% and it won't run... Waiting for a long time and it doesn't move from 0%. I have tried Restarting, reinstalling the program, but nothing does the trick. I have also tried a compability mode at Windows 7...
DELL-Nikhil K
5 Practitioner
5 Practitioner
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206 Posts
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October 3rd, 2018 22:00
Quang Pham
1 Message
0
November 8th, 2018 02:00
Jess,
I followed your instruction but it's still not able to work on my machine Dell Inspiron 7577 except "Get Drivers & Downloads". It's stuck in Blue Death Screen continuously, I need to fix this issue by SupportAssist.
Thanks,
Quang
Jadrel
2 Posts
0
January 4th, 2019 22:00
KCLau
3 Posts
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January 21st, 2019 20:00
I have a similar problem. I will not run after an update.
adelak
2 Posts
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February 8th, 2019 14:00
Support Assistance does not run properly it stops and the error message says "an unexpected error has occurred". The last sucessful run was on January 2nd.
adelak
2 Posts
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February 8th, 2019 15:00
Same with my laptop, Support Assistant quit sometime after January 2nd and all I get is an error message stating it ran into an unexpected error. I get a message every day to optimize the PC but when it runs I get the error message.
Stileguru
1 Rookie
1 Rookie
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10 Posts
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February 28th, 2019 09:00
Same here. I've not been able to run it since late 2018. Tried everything suggested in this thread. Uninstall, cleared out registry of stray entries just in case something there was causing issues. Re-installed. Still it does not work!
Path214
3 Posts
0
March 21st, 2019 14:00
Yeah, I as well have tried every "fix" listed in this thread with no success. If Dell cant create a simple fix to this at this point they are failing.
Bob1974001
1 Message
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April 1st, 2019 15:00
I just received a new G7 laptop from dell and support assist doesn't work from the factory.
The clean install instructions are simply insane - why the f doesn't dell build all that into an installer?
bigdog88
2 Posts
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April 16th, 2019 07:00
winrin
1 Message
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April 18th, 2019 13:00
DELL-Cares
Moderator
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25.7K Posts
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April 22nd, 2019 05:00
Thank you for your message. How long have you been getting this error message?
Did this error start after any recent software or Windows update?
Use any uninstaller application & uninstall Support Assist & Support Assist remediation services,
What is the BIOS version installed?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag
PhantomLordress
1 Message
0
April 27th, 2019 05:00
I came upon this forum because my SA is doing the same exact thing, and seems to do that same exact thing almost every six-eight months. I tried to run it this morning, no luck. Trying uninstalling and reinstalling, and I keep getting an error message. I know my warranty has lapsed, but I purposely purchased a "1 year support assist out of warranty" that was supposed to help with problems like this.
Please, can someone tell me what the heck is going with this software? Thanks.
P.S. Update
After probably 13 reinstalls, the 14th time it installed....
Dell-Martin S
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3.3K Posts
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April 29th, 2019 04:00
Hi,
Please remove SupportAssist and install it again.
The following steps can be used to uninstall the older build and do a complete clean-up of files from your laptop. From Step 3 onwards, if the mentioned folders are not present in your system, they can be assumed as already cleaned up.
Note: Ignore (x86) in above path, if your system is running a 32-bit OS.
Note:- Incase if your Laptop is running a 32-bit OS, ignore the “Wow6432Node” in the above path.
regards Martin