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November 20th, 2017 02:00

Supportassist Enterprise Session timeout

Hi, session timeout is set to 14min, can this be set to 120min for ex?

best regards John

2 Posts

November 20th, 2017 07:00

HI, its version 1.1.0.133

4 Operator

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39 Posts

November 20th, 2017 07:00

Thank you John for the quick response on this.  I am checking with the SMEs to see if the session timeout value is adjustable or not.  Once I get a response from them, I will update this post accordingly.  

Thank You.

4 Operator

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39 Posts

November 20th, 2017 07:00

Hello John,

Can you please confirm which version of SupportAssist you are referring to?

Thank You.

4 Posts

August 16th, 2018 14:00

I also am interested in extending the timeout.  I found a file called webserver.properties and I assume that any change in timeout would go there, but I would like the proper syntax.

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