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12048
Dell Streak 7
Following statrtup I get the following error message. 'The process com.dell.launcher has stopped unexpectedly. Please try again'. When I try again the message keeps appearing and I can't open any programmes.
Can anybody help.
DELL-Vishwas M
28 Posts
1
July 20th, 2012 17:00
Hi breffni123,
Welcome to the Dell Community. The problem is related to startup of Dell stage application.
You will have to reset the device to factory defaults to fix this issue. You can visit the following web link for step by step instructions to reset the device to factory defaults.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=401209#Issue1
Note: Resetting device to factory defaults will erase personal data. In order to backup your personal data, you can follow instructions in the following web link.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=389225&doclang=en&l=en&s=dhs
If you want to get this issue fixed without resetting your device back to factory defaults you can try the following work around.
Quickly launch a Browser before you get this error. Search for Google Play store from Google and launch it. Then download GO Launcher EX app & install.
This will replace Dell Stage Home Screen & you can start using your Dell streak 7 without any issues.
Thanks & Regards
Dell_Vishwas_M
Dell Social Media Responder
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dindjic
2 Posts
0
July 22nd, 2012 00:00
Regrettably, this trick did not worked for Streak 5 (see my posting below).
dindjic
2 Posts
0
July 22nd, 2012 00:00
This problem happened with my Dell Streak 5 purchased in June 2010 after several months and O2 network staff was happy to replace the unit.
What a coincidence that it started happening again - probably a year later - some ten days ago and before trying to replace the unit I have decided to "google" the error message and came across this posting, followed the suggested steps (without performing backup because I could not bypass the error message , but copied card data through USB storage, then did master reset).
I am not sure if I have to reload the Streak software onto microSD card as my phone seems to be fine.
breffni123
2 Posts
0
July 26th, 2012 01:00
I have with difficulty managed a hard reset on My Dell Streak 7, but the problem still persists.
DELL-Vishwas M
28 Posts
0
August 3rd, 2012 19:00
Hi breffni123,
In most of the cases, resetting the device to factory setting would get the issue fixed. Since your issue wasn’t fixed even after resetting the device, please contact our Mobility Support number 1-800-308-3355 for further assistance.
Please reply if you have any questions.
Thanks & Regards
Dell_Vishwas_M
Dell Social Media Responder
https://twitter.com/DellCares
http://www.facebook.com/Dell