Venue 11 Pro dock HDMI to DVI problem

I just got an email back from Dell on my support case indicating this: What they all keep telling me is those just have to be straight connections for those monitors that's all have been getting from all of the depts that I found could help with this. sorry about this. So I guess I have to buy new monitors to have an HDMI and DP connection?

I have 2 DP and HDMI monitors (Dell U2414H's)... and the dock doesn't work with these monitors either with direct connections.  So don't buy new monitors.

My dock will not output anything and Dell will not swap it for a new one. They said they are working on a fix. The same they told me back in December. A 4 month fix ?

HDMI to HDMI not working, DP to DP nothing. HDMI to DVI-D nothing.....

Yet try a Latitude 10 dock (The same design just different rear ports) HDMI to HDMI works, no DP on that dock and USB2 but hey it works!

We have 20 of the I5 units with docking stations and the keyboard docks that have the internal battery and we have purchased the stylus. We are a IT department in higher education and im very unimpressed with these units none of the docks work. Although an interesting alternative to the surface pro it really hasn't lived up to our expectations. Staff are so fed up with the issues they are handing them back in favor of older more reliable tablet HP laptops.

I think we are at the point were we will just have to send them all back for a full refund as they are not fit for purpose. They have been shipped with faults that Dell appears unwilling or unable to fix in a reasonable time frame. We are "working on it" without a firm ETA really is no guarantee you have the resources or ability to fix the problem anytime "soon".

I have noticed my tablet when in the dock does sort of work after about five minutes when connected via an ASTROTEK HDMI to DVI converter cable when used with my Samsung syncmaster display at home. We have tried all of the keyboard dock registry fixes but they continue to randomly and consistently stop working needing the tablet to be ejected and reinserted to get it to work again.

Hopefully we can work with Dell rep to find a solution maybe an exchange for more suitable units until these problems have been sorted out.

We are also considering purchasing an initial 25 Venues with Docks etc and he have the same issues. We can get our test unit to HDMI-DVI to a Dell E2310HC, but noting else, not even a E2210HC, which is an identical screen, but 1" smaller! We are seriously considering The Samsung Ativ, as these just work. its a shame they dont come with Docks, but the universal docks do work.

I have 3 guys with Samsung Ativs working away as I type, our test venue is sadly sat on my desk, not working! Not good Dell! Not good!

Mine works too with two u2410 monitors.

DP to DP and HDMI to HDMI.

The tablet monitor works as well but I keep it off when docked.

I have another setup thats identical. Apparently we got lucky and use our tablets as our main machines. No real issues to report. 

But to be fair...people who wanted these to use as a tablet doesnt really seem to use them that way. We always have ours docked or on the mobile keyboard (w/ battery). So those who bought this just to use as a tablet should probably look elsewhere as there are better options.

Is my dock the only one that works?? 

I have 3 monitors (including the tablet monitor) connected to a venue 11 pro (7130). Although I did have to purchase this Active Displayport to HDMI Adapter (http://amzn.com/B00EDT0072).

Here is my setup:

First Monitor (Dell 1908FP)
- Using Active Displayport to HDMI adapter
- HDMI to DVI cable

Second Monitor (Dell P2213)
- HDMI to DVI
(Also worked with a Viewsonic VA2431wm using straight HDMI to HDMI)

Third Monitor
- Built-in tablet display

Running all the latest drivers/firmware/bios. Can undock and dock without issues.

Yes from what I've gathered they are the golden model. And not a cheap model.

The cheaper versions are very hit and miss. Have you unplug dock change the connections around to get it to work. THen the next day all over again.

Same here. I ordered a few of these for our company. Sent an email to our Dell rep this morning with a link to this thread. Not sure if that will help out or not. Lucky for me I got ours to take home and to travel with mainly. But we have docks for each unit that are useless unless you want to charge the tablet.

I have heard that the FW is factory installed and cannot be updated via a patch, so the chances of something coming for our existing docks is slim