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My Dell Streak 7 was sent in to Dell for repair on November 20th for a charging issue. It was determined that my device was not "economically repairable." Because of this I was to be shipped a new device by the 15th of December. Now, two months of waiting later, I have yet to receive a device and even though Dell has my device, they refuse to refund the cost because I bought it through T-Mobile. I have spoken to both T-Mobile and to a friend who is a lawyer and both have informed me that even though I bought the device through T-Mobile, Dell has the device so it is Dell who must pay for the device.
I have been jerked around for two months and would like to find out if anyone has any advise for me.
PudgyOne
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January 31st, 2012 20:00
DGuier,
I have notified the Dell Liaisons. You should be contacted within a reasonable time.
Rick
DELL-Amy B
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370 Posts
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February 1st, 2012 07:00
Hi DGuier,
I've sent you an email. Please reply so we can look into this for you.
Thanks,
Amy
DGuier
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January 31st, 2012 19:00
Thanks for the advice.
DGuier
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January 31st, 2012 19:00
Yeah, I tried to escalate the issue and received an e-mail from Bikram Chawla: Resolution Specialist, that read, "I do apologise for the inconvenience caused to you. I would request you to email the Dell Mobility team." This was in response to me saying that I could not get a straight answer from the Mobility Team. Not sure how escalation is supposed to work but pretty sure it shouldn't involve sending you right back to the same people who are giving you a run-around.
PudgyOne
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January 31st, 2012 19:00
DGuier,
You can click on the Dell Unresolved Issues button and follow the instructions.
Rick
DGuier
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February 3rd, 2012 09:00
decided that I am never buying Dell again.
DGuier
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February 3rd, 2012 09:00
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DELL-Amy B
2 Intern
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370 Posts
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February 9th, 2012 08:00
Hi DGuier,
I sent you an email last Friday. Can you send me a reply? I am working on a solution for you, but I need some more information.
Thanks,
Amy
DGuier
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February 27th, 2012 09:00
Thanks to Amy I am extremely happy with My experience
DGuier
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February 27th, 2012 10:00
Amy, thank you for your help with resolving my situation. I was getting tired of the broken promises from other people and was a little weary at first but then I realized that you were someone who really wanted to help me wth my situation. I an so happy that Dell has employees such as yourself who are willing to go out of your way to help resolve customer issues. I am now very happy with my tablet.
Thank you again Amy.
Don