Backdoor Trojan detected

Question

On Friday I downloaded a file that a customer of mine wanted to show me for a colour refernece. I right clicked and did a scan with my virus scanner (f-secure through shaw cable). It said it was fine so I double clicked on the file.

A warning came up from the virus program that said the computer was infected with a trojan. I don't know the name. It recommended innoculating, but couldn't so it renamed. Right after that another one came up saying the same thing, same procedure.

I then ran a complete scan of my computer and it didn't find anything. Everything was normal on Saturday, except when I came back to my computer after dinner there was another virus warning. I hadn't clicked on anything. I saw something about backdoor in the title.

I went through the same procedure as on Friday, virus program renamed the file. I've done a Hijack This log as requested. I have no idea what any of it means. Thanks for any help.

Dell Dimension 5150
Win XP

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:04:32 PM, on 10/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Program Files\Shaw Secure\Common\FSM32.EXE
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\Craft ROBO Controller\CRSSupervisor.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.BIN
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Shaw Secure\Anti-Virus\fsgk32st.exe
C:\Program Files\Shaw Secure\Common\FSMA32.EXE
C:\Program Files\Shaw Secure\Anti-Virus\FSGK32.EXE
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Shaw Secure\Common\FSMB32.EXE
C:\Program Files\Shaw Secure\Common\FCH32.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Shaw Secure\Anti-Virus\fsqh.exe
C:\Program Files\Shaw Secure\Common\FAMEH32.EXE
C:\Program Files\Shaw Secure\FSGUI\fsguidll.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Shaw Secure\Anti-Virus\fssm32.exe
C:\Program Files\Shaw Secure\FSAUA\program\fsaua.exe
C:\Program Files\Shaw Secure\FWES\Program\fsdfwd.exe
C:\Program Files\Shaw Secure\FSAUA\program\fsus.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Shaw Secure\Anti-Virus\fsav32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DC
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.ca/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe"
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Shaw Secure\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Shaw Secure\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [News Service] "C:\Program Files\Shaw Secure\FSGUI\ispnews.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
O4 - Startup: OpenOffice.org 2.3.lnk = C:\Program Files\OpenOffice.org 2.3\program\quickstart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Craft ROBO Status Supervisor.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1155262970125
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\Shaw Secure\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\Shaw Secure\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Shaw Secure\FWES\Program\fsdfwd.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program Files\Shaw Secure\Common\FSMA32.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

--
End of file - 9716 bytes

Bugbatter · Answer

Welcome. Thank you for using Dell Community Forums.
I am reviewing your log.
In the meantime, you can help me by doing the following:

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you are using any cracked software, please remove it.
Definition of cracked software:
http://en.wikipedia.org/wiki/Software_cracking

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.
The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state.

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures.
Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using.

** We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case.
Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.

* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.

I do not see any active malware in your log, however, without knowing the name of the file or which Backdoor Trojan was found, it is rather hard to know how much the system was compromised. If it turns up again, please write it down and let us know.

After your reply, we will run some additional diagnostics to see what lurks in there.

del lover · Answer

Hi Bugbatter, Thanks for your reply.

I don't have any cracked software nor do I use any P2P applications. There may be some that came installed with my computer, but I don't even know the names of most P2P software. Do I need to remove those even if I don't use them?

I can give you a link to the file that I think caused the problem. It's in my messages on a venue I sell at. Let me know if that will help.

Thanks.
G.P.

Bugbatter · Answer

Cracked software should not have come on your computer if you bought it new. Neither would P2P software.

** Please perform a scan with Kaspersky Webscan Online Virus Scanner
1. Click the " Kaspersky Online Scanner" button ( NOT "Kaspersky File Scanner" ).
2. Read the Requirements and Privacy statement, then select " Accept".
3. A new window will appear promting you to install an ActiveX component from Kaspersky - " Do you want to install this software?".
4. Click " Yes" or select " Install" to download the ActiveX controls that allows ActiveScan to run.
5. When the download is complete it will say ready, click " Next".
6. Click " Scan Settings" and check the option to use the Extended Database if available otherwise Standard).
7. Click " Scan Options" and select both " Scan Archives" and " Scan Mail Bases".
8. Click " OK".
9. Under " Select a target to scan", click on " My Computer".
10. When the scan is complete choose to save the results as " Save as Text" named kaspersky.txt to your desktop and post it in your next reply along with a fresh HijackThis log.

del lover · Answer

I'm in the process of doing the kaspersky scan. It's att 99%. So far it says there are 2 viruses. Also, just a couple of minutes ago my F-secure popped up and said it detected a virus called IM-worm.win32.agent.bl

It couldn't disinfect it, so it renamed it. Will this affect the scan that kaspersky is doing. I hope not because it's taken about 2 hours so far. Thanks.

del lover · Answer

...ok here's the new hijack this report.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:05:23 PM, on 11/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Program Files\Shaw Secure\Common\FSM32.EXE
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\Craft ROBO Controller\CRSSupervisor.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.BIN
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Shaw Secure\Anti-Virus\fsgk32st.exe
C:\Program Files\Shaw Secure\Common\FSMA32.EXE
C:\Program Files\Shaw Secure\Anti-Virus\FSGK32.EXE
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Shaw Secure\Common\FSMB32.EXE
C:\Program Files\Shaw Secure\Common\FCH32.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Shaw Secure\Anti-Virus\fsqh.exe
C:\Program Files\Shaw Secure\Common\FAMEH32.EXE
C:\Program Files\Shaw Secure\FSGUI\fsguidll.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Shaw Secure\Anti-Virus\fssm32.exe
C:\Program Files\Shaw Secure\FSAUA\program\fsaua.exe
C:\Program Files\Shaw Secure\FWES\Program\fsdfwd.exe
C:\Program Files\Shaw Secure\FSAUA\program\fsus.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Shaw Secure\Anti-Virus\fsav32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DC
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.ca/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe"
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Shaw Secure\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Shaw Secure\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [News Service] "C:\Program Files\Shaw Secure\FSGUI\ispnews.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
O4 - Startup: OpenOffice.org 2.3.lnk = C:\Program Files\OpenOffice.org 2.3\program\quickstart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Craft ROBO Status Supervisor.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1155262970125
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\Shaw Secure\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\Shaw Secure\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Shaw Secure\FWES\Program\fsdfwd.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program Files\Shaw Secure\Common\FSMA32.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

--
End of file - 9866 bytes

del lover · Answer

Here's the kaspersky virus report.   ------------------------------------------------------------------------------- KASPERSKY ONLINE SCANNER REPORT Monday, February 11, 2008 12:03:16 PM Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600) Kaspersky Online Scanner version: 5.0.98.0 Kaspersky Anti-Virus database last update: 11/02/2008 Kaspersky Anti-Virus database records: 557799------------------------------------------------------------------------------- Scan Settings: Scan using the following antivirus database: extended Scan Archives: true Scan Mail Bases: true Scan Target - My Computer: C:\ D:\ E:\ Scan Statistics: Total number of scanned objects: 104117 Number of viruses found: 2 Number of infected objects: 2 Number of suspicious objects: 0 Duration of the scan process: 01:59:53 Infected Object Name / Virus Name / Last ActionC:\a.0at Infected: Trojan.BAT.KillFire.d skippedC:\Documents and Settings\All Users\Application Data\F-Secure\logs\FSMA\fsma.log Object is locked skippedC:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\3ad391678a806ec4d691e83aaa393b6f_24adf822-76f7-4481-b30b-ff1b40f8687f Object is locked skippedC:\Documents and Settings\All Users\Application Data\Microsoft\eHome\logs\ehRecvr.log Object is locked skippedC:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skippedC:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skippedC:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\InboxLOG.txt Object is locked skippedC:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\OutboxLOG.txt Object is locked skippedC:\Documents and Settings\Gina\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\DSAgnt.log Object is locked skippedC:\Documents and Settings\Gina\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\DSAgnt_GTActions.log Object is locked skippedC:\Documents and Settings\Gina\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\gdql_d_DSAgnt.log Object is locked skippedC:\Documents and Settings\Gina\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\glog.log Object is locked skippedC:\Documents and Settings\Gina\Cookies\index.dat Object is locked skippedC:\Documents and Settings\Gina\Local Settings\Application Data\ApplicationHistory\TransferAgent.exe.91f03f4d.ini.inuse Object is locked skippedC:\Documents and Settings\Gina\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skippedC:\Documents and Settings\Gina\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skippedC:\Documents and Settings\Gina\Local Settings\History\History.IE5\index.dat Object is locked skippedC:\Documents and Settings\Gina\Local Settings\Temp\~DFB9B8.tmp Object is locked skippedC:\Documents and Settings\Gina\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skippedC:\Documents and Settings\Gina\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skippedC:\Documents and Settings\Gina
tuser.dat Object is locked skippedC:\Documents and Settings\Gina
tuser.dat.LOG Object is locked skippedC:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skippedC:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skippedC:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skippedC:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skippedC:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skippedC:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skippedC:\Documents and Settings\LocalService
tuser.dat.LOG Object is locked skippedC:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skippedC:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skippedC:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skippedC:\Documents and Settings\NetworkService
tuser.dat.LOG Object is locked skippedC:\Program Files\Shaw Secure\Anti-Virus\dbupdate.log Object is locked skippedC:\Program Files\Shaw Secure\Anti-Virus\deleteme_msg.log Object is locked skippedC:\Program Files\Shaw Secure\Anti-Virus\fsqh.exe.Qrt.log Object is locked skippedC:\Program Files\Shaw Secure\Anti-Virus\perf.dat Object is locked skippedC:\Program Files\Shaw Secure\Anti-Virus\power.dat Object is locked skippedC:\Program Files\Shaw Secure\Common\policy.bpf Object is locked skippedC:\Program Files\Shaw Secure\Common\policy.ipf Object is locked skippedC:\Program Files\Shaw Secure\FSAUA\fsbwupst.log Object is locked skippedC:\Program Files\Shaw Secure\FSAUA\program\fsaua.dbg Object is locked skippedC:\Program Files\Shaw Secure\FSAUA\program\fsaua.log Object is locked skippedC:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skippedC:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP575\A0031857.0om Infected: IM-Worm.Win32.Agent.bl skippedC:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP577\change.log Object is locked skippedC:\WINDOWS\Debug\PASSWD.LOG Object is locked skippedC:\WINDOWS\ModemLog_Conexant D850 56K V.9x DFVc Modem.txt Object is locked skippedC:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{67317936-E5AD-40B7-A8C3-616271EC87D3}.crmlog Object is locked skippedC:\WINDOWS\SchedLgU.Txt Object is locked skippedC:\WINDOWS\SoftwareDistribution\EventCache\{2DB36143-7257-40A5-B099-B5FD66424D12}.bin Object is locked skippedC:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skippedC:\WINDOWS\Sti_Trace.log Object is locked skippedC:\WINDOWS\system32\CatRoot2\edb.log Object is locked skippedC:\WINDOWS\system32\CatRoot2	mp.edb Object is locked skippedC:\WINDOWS\system32\config\AppEvent.Evt Object is locked skippedC:\WINDOWS\system32\config\DEFAULT Object is locked skippedC:\WINDOWS\system32\config\default.LOG Object is locked skippedC:\WINDOWS\system32\config\Internet.evt Object is locked skippedC:\WINDOWS\system32\config\Media Ce.evt Object is locked skippedC:\WINDOWS\system32\config\SAM Object is locked skippedC:\WINDOWS\system32\config\SAM.LOG Object is locked skippedC:\WINDOWS\system32\config\SecEvent.Evt Object is locked skippedC:\WINDOWS\system32\config\SECURITY Object is locked skippedC:\WINDOWS\system32\config\SECURITY.LOG Object is locked skippedC:\WINDOWS\system32\config\SOFTWARE Object is locked skippedC:\WINDOWS\system32\config\software.LOG Object is locked skippedC:\WINDOWS\system32\config\SysEvent.Evt Object is locked skippedC:\WINDOWS\system32\config\SYSTEM Object is locked skippedC:\WINDOWS\system32\config\system.LOG Object is locked skippedC:\WINDOWS\system32\h323log.txt Object is locked skippedC:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skippedC:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skippedC:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skippedC:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skippedC:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skippedC:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skippedC:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skippedC:\WINDOWS\Temp\AVP66AF.tmp Object is locked skippedC:\WINDOWS\Temp\AVP66B0.tmp Object is locked skippedC:\WINDOWS\Temp\AVP66B5.tmp Object is locked skippedC:\WINDOWS\Temp\AVP66B6.tmp Object is locked skippedC:\WINDOWS\wiadebug.log Object is locked skippedC:\WINDOWS\wiaservc.log Object is locked skippedC:\WINDOWS\WindowsUpdate.log Object is locked skippedC:\WINDOWS\wkssvc.exe Object is locked skipped Scan process completed.

del lover · Answer

I just noticed that it says I have WinXP Professional in the kaspersky report. I actually have WinXP media...not sure if that matters.

Bugbatter · Answer

KAV and F-Secure may have bumped into each other. One of those infections that KAV found was in an F-Secure update from August, so if you are staying current with your updates, F-Secure probably already took care of it. The one that caused an alert is in your System Restore. That may have been when KAV was scanning that. We'll take care of that later. Let's run Dr. Web. After you download it, please go offline to run the scan. *We'll do it in Safemode. Please make sure F-Secure is disabled during the scan.

Please download DrWeb-CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in SAFE MODE using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with DrWeb-CureIt as follows:

Double-click on cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
Once the short scan has finished, Click Options > Change settings
Choose the "Scan tab" and UNcheck "Heuristic analysis"
Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
If not given a choice select "custom scan".
Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
When done, a message will be displayed at the bottom advising if any viruses were found.
Click "Yes to all" if it asks if you want to cure/move the file.
When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
( This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

del lover · Answer

Before I proceed, I would like to ask some questions.

Can you tell how long the virus has been in my computer? Shoud I be worrried that by doing online banking, I've been compromised. I'm not even sure how I got this virus. I don't open any email attachments nor do I do any P2P activities. The only thing I can think of, and this is when the first warning popped up, was when my customer gave me a link to download of a picture. I do remember the name of the file as having msn in the title. The link is still in my online messages in the venue I sell in if that would help in identifying it...maybe it doesn't matter. Knowing how I acquired it would help me though.

I've been wanting to restore my computer back to factory default with PC recovey that comes with Dell computers. Maybe now would be a good time to do it rather than trying to clean out the malware??

If I do go the route of restoring, can I go ahead and do backups of data files, or is it a possiblility that some files could be infected?

Lastly, can I log into my online shop, email, etc safely before I do the restore or cleanup, or is that too risky? I hope I haven't asked too many questions. I really appreciate your time and effort in helping me. Thanks.

Bugbatter · Answer

No, I cannot tell how long the malware was on your computer. We can download and run a program that will give us a report within 30 days.
If you are referring to the IM-Worm.Win32.Agent.bl in your System Restore, a Worm can spread across computer networks via security holes on vulnerable machines connected to the network. Worms can also spread through email by sending copies of itself to everyone in the user's address book.

The decision to do a factory restore is up to you. If those are the only two problems, neither one of them is active anymore.
I think it's safe to back up your documents. I wish you had written down the information about that trojan so I could be 100% sure, but from the information I have to go on, I think your online shopping is safe.
If you have access to F-Secure quarantine, can you look in there and see the filename?

del lover · Answer

Hi there, I just looked in quarantined items in F-secure and it has 0 items. It tried to disinfect when the warnings came up, but each time it said it couldn't so it renamed them. Should they have been put in the quarantine folder when they were renamed? So you're saying that these trojans/worms that I have are no longer a threat?

If I do a Symantec PC restore, it will wipe out the malware, correct? I've been wanting to clean up my hard drive anyway, so I think that's the route I'm going to take. Thanks so much for your help.

Bugbatter · Answer

I don't have F-Secure, so I'm not sure, but if it could not do anything but rename the file, it probably left it where it was and renamed it thus disabling it. I would think in your case that a PC Restore to factory settings would take care of it. Yes, from the information I have seen, it appears that those two issues are not a threat. As far as the one in your System Restore, it cannot get out unless you use System Restore to restore to a date when the malware was active. We usually flush System Restore when we are finished cleaning. Let me know how you want to proceed.

del lover · Answer

I did a PC restore. I've been wanting to clean up my hard drive and this was the push I needed. If there can be a silver lining with trojans/viruses I guess in my case forcing me to restore is it...LOL! I want to thank you for all your help. Message Edited by del lover on 02-12-2008 09:58 PM

Bugbatter · Answer

You're welcome.

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