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September 1st, 2009 16:00

Personal Anti-Virus Icon & Spyware 3 program

Last night this problem started with the Personal Antivirus showing up saying I have a lot of trojans along with Spyware3, how do I get rid of this any help would be appreciated. Also today I have a popup by the clock saying Bloodhound.PDF.8  trojan found   and W32/Pavsee.C  Virus found. Both of those have the option Block or Ignore when I hit block I am taken to the Peroanal Antivirus window.

Also, having the issue with Defender and McAfee, from what I have been reading is that they are doing the same thing (protection) but they don't work together very well.

I'm uninstalled Spyware3 but got a popup saying that the file could not be found.

I have a Studio with Vista.

I'm not a pc pro, just let me know where I need to look for information you might need to assist.

Thank you in advance.

Dee

3 Apprentice

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20.5K Posts

September 1st, 2009 17:00

Hi Dee,

Welcome! :emotion-1:

Try running Malwarebytes' Anti-Malware.
Please download to your desktop Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates,
  • manually download them from here
    and just double-click on mbam-rules.exe to install.
    Alternatively, you can update through MBAM's interface from a clean computer,
    copy the definitions (rules.ref) located in
    C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
    Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
  • Once the program has loaded, select "Perform Quick Scan"; then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checkedPhotobucket
    Click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • If you are still having problems and/or would like a follow-up check to be sure the infection as well as vulnerabilities are gone, copy and paste the entire report into a New Message on the Malware Removal forum. Also include a fresh HijackThis log. Instructions for downloading HijackThis are in the "Please Read..." announcement at the top of that forum.

     

    1. Just click the "Post A Message" button (upper right) in the Malware Removal forum HERE
    to start your own thread requesting assistance for a follow-up check to be sure the malware is gone.

    2. In the discussion window that opens, simply Right-Click and select Paste.

    Extra Notes:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediately.

     

    * If you are unable to download or install MBAM on your computer, see if you can use a friend's or family member's computer to download MBAM. Use this update link here to manually download the update. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "catchjunk.exe". Copy the installer file and the update file to your CD or flash drive. Transfer the file to the infected computer. Install the "catchjunk.exe" file, then run the update so that you will have the current definitions. After that, run a full system scan and select to have the program REMOVE whatever it finds.

     

    -- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

    **If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from http://www.malwarebytes.org/mbam-clean.exe

6 Posts

September 2nd, 2009 18:00

Bugbatter,

Thank you, it worked. Now I just need to Fix the popups that come up after Startup

  • Error box: File SpyHunter3.skn is missing      Options on the box is OK or X to close the box.
  • Windows Defender box: Application failed to initalize: 0x800106ba. A problem caused this program's service to stop. To start the service, restart your computer or search Help and Support for how to start a service manually.        Options on the box is also  OK or X to close the box.

 I do not remember having Spyware installed when I purchased my laptop, and before the problem corrected with the above instructions I did not have a problem with Defender. Any suggestions??

Thanks again!!! :emotion-2:

 

3 Apprentice

 • 

20.5K Posts

September 2nd, 2009 21:00

Windows Defender needs to be disabled s long as you are using McAfee.

 Have you tried to search for C:\Program Files\Enigma Software Group\SpyHunter?  Maybe you can manually delete the folder. Apparently Spyhunter3 had an incomplete removal the first time around.

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