Unsolved
1 Rookie
•
8 Posts
0
409
VxRail and Cloud IQ
Hi,
My customer has a Vxrail running 7.0.372 and connectivity to SCG5.12.
CLM is getting alerts and config file.
But for a couple of months now, he is not able to view any data on his cloudIQ portal. Customer web account has access to same Site ID than the serial of the vxrail. Any idea where the issue could come from ?
TheRealcatsNcrafts
3 Posts
0
September 14th, 2022 14:00
I've had issues with data and connectivity if Health Monitoring isn't enabled. Have you verified that is enabled? Is it showing a recent last contact time, just not sending data?
SebastienCSE
1 Rookie
1 Rookie
•
8 Posts
0
September 14th, 2022 23:00
Thank you for your response. I will check that.
Here you can see the status of connectivity
PS sorry for answering with another account I was not able to login with it this morning
SebastienCSE
1 Rookie
1 Rookie
•
8 Posts
0
September 15th, 2022 03:00
health monitoring is enabled and Customer Improvement Program is joined. Really don't get why there is still nothing in CloudIQ