Microsoft Edge won't work

I bought a Dell XPS 12 2-in-1 laptop. I can't get Microsoft Edge to work. When I click on the 'e' icon on the desktop, it takes me to a blue screen with the 'e' icon in the middle. At the top it says Microsoft Edge, but there is no address field. No other symbols to click on either. I can't get to any web site.

I am connected to the net, since I can get Win 10 updates and on the start screen the news app will take me to the news.

I read the Get Started tutorial, and Dell Support info on the laptop, but it doesn't address my problem.

Any ideas?

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2 Replies

RE: Microsoft Edge won't work

Perfectly Frank,

You can click the link below for information on the Microsoft Edge Address Bar.     

For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.


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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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RE: Microsoft Edge won't work

Thanks for the help offer. But I did get it figured out. Here's what I did...

1. Went to Control Panel / Program Features / Turn Features On and Off…

2. Turned OFF: “Internet Explorer 11”

3. Restarted the system…

After restart

4. Went to Control Panel / Program Features / Turn Features On and Off…

5. Turned ON: “Internet Explorer 11”

6. Restarted system

Edge now works good!

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