DutchOne
3 Silver

RE: Laptop won't shutdown completely in Windows 10

Hi!


Ok, I spent some time juggling with different versions of drivers and settings to find the source of the problem. In the meantime, the 'Dell'-networkdrivers appeared online again. So I had some options now:


- the initial automatic installed Windows-driver from April 2015

- the (semi)automatic Windows driver update on the former one dated May 2015

- the latest Realtek-driver released Oct 30, dated July 2015 after installing

- the Dell-Realtek driver, dated - after installing - May 2015


I suspected that both both May-versions (Windows and Dell) are the same, but as it turned out BOTH Windows-drivers kept disconnecting, ALSO with Energy Efficient & Green Ethernet disabled. Both the Realtek and Dell-Realtek drivers seem ok and stable (with Energy Efficient and Green disabled). So here, the auto-installed ethernet drivers are a no-go.


Another highly irritating feature I discovered is that the big Windows update (let's call it a service pack) defaulted many settings. Today I experienced a couple of times the dreaded boot crash, in which case only the Dell logo appears and nothing else. I remembered that from the end of July and then solved it by disabling Fast Boot. To my surprise, this was switched on again. After switching off, not only my Dell Inspiron booted faster(...) but also switched off much quicker. Problem here is still incompatibility with certain Dell-drivers, but I have no idea which ones exactly (probably all of them...). One question remains: WHY??? Why is neither Dell nor Microsoft able to arrange smooth running systems? Dell should have delivered updated drivers the moment they were available after the first Windows 10 service pack became available. Those drivers DO exist, check the Realtek site, but also at the Intel website there are much newer drivers for the GPU available. It took Dell about 3 months to have the first update for this driver anyway. Why...?


Greetings,

Ronald.

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DutchOne
3 Silver

RE: Laptop won't shutdown completely in Windows 10

*** UPDATE ***

Forget the Dell driver, it also disconnected suddenly after about 1,5 hour. Now the only option left is the driver from http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy....

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DutchOne
3 Silver

RE: Laptop won't shutdown completely in Windows 10

And then MS dares to say that after the great Autumn-Update Windows is ready for the enterprise. Yeah right.


Is there - by the way - ANYONE from Dell who can confirm those problems? There are many complaints (just do a google) on disconnecting ethernet, and many of these complaints are in relation to Dell laptops. What is going on here? Will there be a solution coming or is it time to throw my system in the garbage bin?


Greetings,


Ronald.

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ayrton_2510
Not applicable

RE: Laptop won't shutdown completely in Windows 10

I have the same issue as everyone. My laptop won't shutdown completely. I've tried to uninstall those drivers mentioned in the first page but I can't even find them on control panel. What should I do? I don't want to go back to windows 8.1, but I think that's the only solution...

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DutchOne
3 Silver

RE: Laptop won't shutdown completely in Windows 10

Hi!

The sad thing is that at the moment you installed the Dell-drivers, there is often no way to remove them anymore. In my case they became 'locked', trying to remove resulted in an error. A clean install of Windows 10 is the only reliable solution. Let Windows install all the drivers. Safe to install are the latest (!) Intel video-driver, the Intel chipset drivers, Audio-drivers etc. Leave the networkdrivers also alone if everything is functioning ok. If ethernet disconnects regularly, then download and install the newest networkdrivers available for your network chip (see my former posts). So you don't have to go back to Win 8.1, but you must do a clean install of Win 10. In fact: if you install Win 8 now, one of the first things that will happen after downloading updates is an upgrade to 10. That is a scenario you want to avoid for sure.


Good luck!

Ronald.

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jasso
Not applicable

RE: Laptop won't shutdown completely in Windows 10

I have same problem.....

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jessy.holiday
3 Zinc

RE: Laptop won't shutdown completely in Windows 10

this for AYRTON_2510 and anyone else having problems with shutting down laptop, it also helps the waking out of sleep problem. i did this after the new Threshold update. (also done after installing win 10 to solve that problem)

go to device manager, u can get there easy by right cicking on start button, the lil windows icon bottom left corner. then click on device manager. (not meaning to treat u like a novice)

scroll down in device manager to "system devices" then click on that and u should see a bunch of stuff.

go to "intel management engine interface" right click then click properties

click driver tab

then click disable

click ok

u dont need the intel management driver or what ever it does

wouldnt hurt to reboot

Kstrmin
2 Bronze

RE: Laptop won't shutdown completely in Windows 10

For my Inspiron 7537 problem solved after downgrade Intel Management Engine Driver from version 11 to 9.5.

Download older driver from here:

downloadcenter.intel.com/.../Intel-ME-9-Management-Engine-Driver-for-Intel-NUC

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keter777
2 Bronze

RE: Laptop won't shutdown completely in Windows 10

I have the same problem dell insirion 7547  i have same problem laptop won't shutdown properly 

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cwatbruno
2 Bronze

RE: Laptop won't shutdown completely in Windows 10

Try holding the shift button starting from the time you click on "SHUT DOWN" until the laptop shuts off. 

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