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November 26th, 2018 05:00

XPS 13-9350, crashes on sleep

Hi, my Dell XPS-9350 can not sleep without crashing.

What this means is that whenever you close the lid, no matter applications. It can not resume where it went to sleep.
Instead of resuming Windows 10 from ram as it should. It displays the Dell boot logo and starts a whole new windows session.

I've had this behaviour since i got the laptop but it is really bad now and it is impacting my workflow (since i need to start every thing i need to develop each time i open the lid).

Has anyone resolved this issue?

Regards

November 27th, 2018 02:00

Hi, 

I have same issue. Sometimes when I close the lid (should go sleep) and when I came back after some time opening the lid causes starting the system (not waking up from sleep)

However, I have another dell laptop (not XPS) and there is same issue as described

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December 15th, 2018 14:00

I've also had this issue. The success I've gotten I think comes from some combination of these things. Feel free to try any number of them and see if anything works.

disable auto hibernation (hibernate after such and such a time)

disable fast startup

restart and shutdown various times in various orders a bunch (like)

  • restart
  • shutdown then startup
  • restart
  • restart
  • shutdown then startup
  • restart

Or something like that

 

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