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September 28th, 2015 14:00

black screen after win 10 automatic update

hi,
I have updated to win 10 a while ago.
Since than 2 times I had to format my PC after an automatic update.

After the update I get a black screen after win stopped loading,

Also an external monitor doesn't show anything

I wish not to go thought this issue again, what can I do

I have a old PC - dell inspiron 1564, but running well (intel i5 M430, 4GB ram.)

5 Practitioner

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274.2K Posts

September 29th, 2015 01:00

Hi,

Thank you for writing to us!

This is a driver / compatibility issue . We would suggest you go back to using windows 8 or 8.1 as there are updated drivers for the same .

http://pilot.search.dell.com/inspiron%201564%20drivers . Use the following like to get the compatible drivers.

Thanks

Robin 

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