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400648
Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8
Dear Dell,
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tyied with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article 593906 Published on 2013-01-21 ( relative link http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=593906&doclang=en&l=en&s=dhs ). Although i have done the updates ,i am still not able to create recovery discs !! Current Issue: after inserting the 3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD. I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !). As you can understand this is a workaround and not a Solution.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution. (Model : inspiron 15 3521) . Thank you
PCInnovation
10 Posts
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January 17th, 2014 08:00
I am as Canadian as the driven snow, eh! :o)
If you have a newly purchased computer, then it's no charge!
Bill-T
2 Posts
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January 17th, 2014 08:00
Thanks PC! Are you a Canadian customer as well? Do you know how much they'll charge for this bootable USB?
Does the USB contain a full image, or just a "rescue" shell?
Cheers
ned7077
2 Posts
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January 17th, 2014 09:00
I called support and they pointed me to this article from Microsoft that the tech said fixed many of the Backup media problems:
http://support.microsoft.com/kb/929461
Rodrigo de Viva
2 Posts
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January 20th, 2014 13:00
Hi, I have a new XPS 8700 and also can't make recovery DVD's.
When you spoke to customer support did they say that it was no longer possible?
PCInnovation
10 Posts
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January 20th, 2014 13:00
Hi, it's been about 6 months since I last contacted Dell.
Essentially you tell them their software does not work and to send you recovery media.
There should not be a problem.
Yasir Khilji
1 Message
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March 18th, 2014 13:00
Dear Manpreet,
I have recently bought dell 3521 and accidentally the OEM partition got delete also I have not taken any backup iso, could you please tell me any way so that I could factory reset my system.
Thanks
lLALLU
1 Message
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June 22nd, 2015 20:00
PLEASE CALL ME FOR HELP MY DELL WINDOWS HAS BEEN CRUPT SO I AM UNABLE TO USE YOUR LISENCE WINDOWS SO KIM\NDELY HELP ME BY A CALL ONLY ONE CALL PLESE
<ADMIN NOTE: Phone number removed per privacy policy>
diegocasimiro
1 Message
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May 28th, 2016 21:00
amigos como habilito el recovery desde inicio de windows por favor ayuda
Rodrigo de Viva
2 Posts
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May 30th, 2016 23:00
Tiene el Recovery USB?
Si lo tiene, aprenda el computador y clique la tecla para opciones para empezar. Por ejemplo, con un Dell es f12. Escoja el USB y siga las instructiones.
Ojala que este ayude a ud.