8 Krypton

BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

It was not just annoying that a brand new Dell XPS 8900 tower that was shipped with Windows 7 Pro pre-installed refused to update, but appalling to learn that Dell Support refused to help resolve the issue.  The told me to talk to Microsoft as if they would ever help.  When escalated to a manager I was instructed that the entire system should be reloaded from scratch.  I solved the issue with the updating and learned that Dell is shipping Windows 7 Pro machines with images that will not update without manual intervention.  Would share the solution with the community if someone senior in Dell Support wants to contact me. Clearly the telephone and the online chat people understand the issue or care about the solution.

17 Replies
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

This is a Microsoft issue not a Dell issue. SP1 is a start.

Then the DOTNET 4.6.2 offline installer.

Then the update troubleshooter.

Its not a one shot one reboot 5 minute fix it takes hours to download hundreds of hotfixes at a time in more than 3 reboot install sessions.

The DOTNET can lead to endless checking for updates forever with multiple multiple failures.


https://support.microsoft.com/en-us/kb/2714434

http://www.microsoft.com/en-us/download/details.aspx?id=53344

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

Monday we received another dozen XPS 8900 with Windows 7 Pro pre installed.  My employee came to me today that they will not update, Windows has been checking for updates for over 24 hours.  Told me he called Dell support and they blew him off.  Astonishing that Dell ships these systems with defective software.  Even more astonishing that despite being made aware of the problem they do not offer the relatively simple solution on how to fix it (simple once you figure it out that is, no help from this group) to all the customers who call in asking about it.  They tell you to reload it from scratch as if that will help.

0 Kudos
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

Windows updates don't work at all anymore without SP1 then  Dotnet 4.6.1 stand alone the 300 billion file  update standalone update. and its not one step its over 5 reboots and takes 6 hours or more.

I usually do the 4.6.1 then restart a few times then download the bizillion update standalone and run as adminstrator OFFLINE overnight.

 


https://www.microsoft.com/en-us/download/details.aspx?id=49982

Prerequisites

To apply the bizllion file update, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2 (KB976932) and April 2015 servicing stack update for Windows 7 and Windows Server 2008 R2 (KB3020369).



http://www.catalog.update.microsoft.com/Search.aspx?q=3125574

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

Speedstep, thank you for your two replies but as I said I am not asking for a solution, The issue with updates was resolved and it was not what you suggest. The point I was trying to make is that Dell is shipping machine pre-loaded with Windows 7 Pro 64 bit that will not update and to make matters worse, their support people offer no solution other that telling you to reload the software that they do not provide the media for (these systems that ship with Windows 7 pro come with Windows 10 pro recovery media).  It is nothing short of insanity and it is sad that someone senior at Dell would not bother to contact me for the simple solution that they could add to their knowledge base. Instead they choose to ignore the issue and imstead choose to show contempt to new customer receiving these systems and risk returns. It makes no sense why they would choose to behave this way. I tried, but now I give up.

8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

If what you wanted by posting was to let Dell know you were not happy, then you have done that so no response is required for this post, although I do not work for Dell.

If you want or need help understanding what might be going on, I would like to try and help.

The XPS 8900 is shipped with either Win 7 Pro or Win 10.  You received yours with Win 7 for some reason.  The description of the system says it will include a Win 10 license.  If that was actually the case then you could have downloaded the latest Win 10 version and updated.  If that is the path taken by your employees, can you describe why the system would not upgrade?  There are logs created during different stages of an update which can be analyzed to see why the upgrade failed.

If you got some media you describe as Win 10 Recovery media, it would not be the same as Install media but perhaps meant to replace the Recovery partition which probably came on the drive.

Since there are several things which might keep a Win 7 system from upgrading to Win 10, I agree Dell should have been aware and given you warning.  Even something as simple as uninstalling or disabling Bluetooth drivers prior to upgrading may have helped.

Having said that, most folks who upgrade systems would rather have a clean install of a new OS than bring along software and drivers which could be a detriment to the operation of the system.  If there is some pre-installed software you wanted, you might be able to recover that from the media you were furnished.

If you have Tech folks working on your systems I will give you this link in case they might be able to use it.  Hopefully, you have gotten past this bump and your systems will perform they way you want during their lifetime.

technet.microsoft.com/.../resolve-windows-10-upgrade-errors

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

And if you want to be really helpful, you can post exactly how you fixed this problem!

Ron

   Forum Member since 2004
   I am not a Dell employee

Highlighted
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

I thought I was clear but obviously not.

Appreciate the suggestions but they do not address my original concern, something that should  be Dell's concern.

Not looking for the solution as I have figured it out without reinstalling the entire system as multiple chat agents suggested (so not just one bad agent, but apparently a policy).

Was looking to reach out to someone senior at Dell who actually cared so they could add the solution to their knowledge base.  But also wanted them to explain to me why they would ship systems with this defect and how they can claim to be unaware of it when I have reported it multiple time.

I feel sorry for all those that get this system.  They will find many 'solutions' like those here that do not help and it will waste a tremendous about of time.  If I felt Dell cared about my business I could return the favor and share the solution with them.  Sadly they don't, so I am moving on.

8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

First of all Windows 7 Service Pack 1 will be included in any 2015-2016 factory images so ignore any suggestions to install it. In fact Dell will use the Downloadable Skylake .iso as the basis of the factory image which incorporates 192 updates more than Microsoft's official 2011 .iso.

Microsoft have been at fault here. Windows 7 has not been able to update from a clean installation for some time.... In the past I recommended users to use the WSUS Offline Update which resolved the issues:

http://dellwindowsreinstallationguide.com/wsus-offline-update/ 

Recently however Microsoft have been making some moves to address the updating issues releasing a Convenience Rollup which is really another name for Service Pack 2 and monthly security rollups.

Dell's Skylake .iso was released 3 months before this Convenience Rollup/Service Pack.

Installing the following with a restart between each.

Windows 7 SP2 Perquisite Update:

https://download.microsoft.com/download/5/D/0/5D0821EB-A92D-4CA2-9020-EC41D56B074F/Windows6.1-KB3020...

Windows 7 SP2 (April 2016):

http://download.windowsupdate.com/d/msdownload/update/software/updt/2016/05/windows6.1-kb3125574-v4-... 

Monthly Security Rollup (Install latest Only each Rollup is cumulative):

http://www.catalog.update.microsoft.com/Search.aspx?q=security%20monthly%20rollup%20for%20Windows%20...

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
0 Kudos
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

Natakuk4, that is helpful to those with this problem but way more complicated than necessary.  But most appalling is that Dell does not make any if those suggestions.

0 Kudos