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January 26th, 2017 11:00

Dell Windows Recovery Image Freezing

I am trying to download the recovery image from Dell and it has twice now frozen about half way. It isn't my connection as I am downloading at 100MB.

I saw someone else had the same problem the other day and he was eventually able to download it after a couple of days.

Can someone from Dell please help with this?

7 Technologist

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7.1K Posts

January 26th, 2017 13:00

Hi,


I would suggest you to try downloading the recovery image on a different browser or different computer.




3 Apprentice

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4.3K Posts

January 26th, 2017 17:00

I like to watch the Performance-Networking when doing large downloads.  Then I can see if something interrupts it or it slows down for some reason.

On my system, the image is larger than 6 GB.  Any restrictions on your connection or metering?

January 26th, 2017 19:00

I tried it on a Windows 10 machine using the same internet connection. It came down flawlessly.

9 Legend

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47K Posts

January 27th, 2017 07:00

My image is closer to 10 gigs and on my FIOS 150 meg it takes 7 to 12 minutes max to download.  This is of course at night. During peak times the speed seems half of what it is normally.  With cable its horrible which is why I will never ever do cable again.  With  802.11ac USB adapter and 5GHZ TRI BAND WAVE2 router I get 80Mbps average which is almost as good as wired speed.

My latency is 10ms max even with wireless.

700mins @ 2 Mbps

170mins @ 8 Mbps

050mins @ 30 Mbps

030mins @ 60 Mbps

012Mins @ 150 Mbps

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