Embassy Trust Suite failing to load on cleanly installed D630 running Windows XP?

I have just received two new D630's, and have wiped them clean and reinstalled them to meet our corporate base OS image.  However, unlike the past 20+ D630's that we've received, both of these units are giving me an error message of "The application could not launch", when the Embassy Setup Wizard attempts to launch.  I have tried wiping and redoing both laptops and I get the exact same error, so it's definitely something I can duplicate.

 

When I look in the Event Log on the server, I get the error message "Unable to determine TPM Security Chip state" so it's apparent that the app isn't able to communicate with the TPM chip.  I the BIOS, both TPM Security is ON and TPM Activation is set to "Activated", so as far as the BIOS is aware, the chip is enabled and working.

 

I have also run an Extended Test run from a Dell diagnostics CD, and all tests came back clean.

 

Each laptop was installed from a completely clean hard drive, and all the installers for drivers and apps were taken directly from the Dell support website, as I've done countless times before and never had these issues with the Embassy Suite. 

Any ideas what is happening?