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December 17th, 2012 16:00

HELP!!

I was given my computer and it didn't have the disc. I tried to a system restore to factory settings and got the error code0x400110020000100c. My computer keeps freezing and is having a million and a half issues. I really need to restore my computer. What are other options for doing this without the disc???

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December 17th, 2012 18:00

Hello Lilmama,

Since you do not have the disks and want to restore the system to factory settings, I would suggest performing a PC Restore (Factor Image). Doing a PC Restore would take the computer to the original factory settings.

**Note: Please ensure to back up all the data from your computer before performing the PC Restore as it would erase everything from your computer.

Please reply with the results; I’d be glad to assist you further.

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