Highlighted
chauboy
Copper

How do i reformat Windows Xp without my reformat CD

My sister threw away my reformat CD by accident. I have a keylogger on my PC i cant get rid of, how do i reformat my PC.
0 Kudos
3 Replies
jmwills
Diamond

Re: How do i reformat Windows Xp without my reformat CD

Is your machine equipped with the recovery console? If not, call Dell and they may ship you another CD if you can verify ownership of the system.
Your next option is to buy another disc.
0 Kudos
jackshack
Diamond

Re: How do i reformat Windows Xp without my reformat CD

If you bought your computer after July 2004, you probably have the Dell pc restore program.  You access this by pressing CTRL and F11 as the machine first begins to boot, just as though you are trying to go to setup.  If you have previously formatted your drive with your Win XP installation disk, you are probably out of luck if you touched the partitioning of the disk.  If your computer is older than two years you do not have the Dell pc restore program.

If you have previously reinstalled Windows and do not have the pc restore program, the only way is to have the Windows XP installation disk.  Use one of the methods used to contact Dell customer service and see if they will send you a new one.  If that doesn't work, and you have a friend that owns a Dell with the same version of Windows XP, you can use their Win XP disk to reinstall.  You will not normally need the product code in this circumstance, but if it asks for one, use the number on the side of your computer.

If none of the above helps, the only thing you can do is purchase a commercial copy of Windows XP.

 

Dell Forum member since 2005

0 Kudos
RoHe
Diamond

Re: How do i reformat Windows Xp without my reformat CD

Make sure you backup your files first. Both the XP reinstall and Dell's PCRestore will delete all your personal files.

Or, go to www.merijn.org/ and download free HijackThis. Run it and post entire log here for one of the experts to help you get rid of the malware:
http://forums.us.dell.com/supportforums/board?board.id=si_virus

Ron

Ron

Forum Member since 2004
I am not a Dell employee

0 Kudos