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I want to restore my computer to factory settings, but I can't
OK, so here is my problem. I want to restore my computer to factory settings, but I can't find a way to do that. I got my laptop (Dell XPS L502x) for Christmas in 2011, but it didn't come with Dell Datasafe or Dell Backup and Restore. I have tried to find ways to download it, but I can't find one that will successfully help me. Is there any way I can manually download it, or do i have to send my computer in to Dell to get it fixed?
Dell-Rajesh R
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January 23rd, 2013 19:00
Hi Bcastor,
Back up data before performing PC restore/Operating system reinstallation.
Follow below steps to perform PC restore:
For more information refer PC restore.
http://dell.to/faqDIm
Awaiting your response!
brokerboo
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January 28th, 2015 17:00
I amntrying to restore mine to factory settings but i dont have a dell factory image so confused and upset
Philip_Yip
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January 30th, 2015 01:00
What is your model of Dell and Edition of Windows e.g. Windows 7 64 Bit Home Premium or Windows 8.1 64 Bit Single Language?
speedstep
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January 30th, 2015 13:00
Reinstalling 8.0 or 8.1 is easier than it used to be.
http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media
Pre installed windows 8 has the key in bios but you will have to use a generic key to start install and then activate online after windows is installed.
Only 64 bit versions will boot on UEFI 2.3.1 windows 8 pre installed machines.
XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB (Windows 8.1 Pro)
334NH-RXG76-64THK-C7CKG-D3VPT (Windows 8.1 Home)
The generic keys are for install they do not work for activation.
If the media boots and does not ask for a key then you have an 8.1 key in bios that it recognizes.
Before you begin, here are some things you’ll need:
PC with an Internet connection. If you don't have a reliable Internet connection, maybe you can go to a friend’s house, library, Internet café, or somewhere else with Internet.
USB flash drive. Use a USB flash drive with at least 8 GB of available drive space. (Some 4gig flash drives are actually LESS THAN 4gigs) I recommend a 16 or larger. We recommend using a drive with nothing else on it.
-or-
DVD. This requires a DVD burner on or connected to the PC you’re using to create the media, and a DVD player on the PC where you want to install Windows 8.1. Use a DVD with at least 4 GB of space, and we recommend using a blank DVD.
TGCGAZ
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January 30th, 2015 13:00
Thank you for your guide. I will use it when I receive a new hard drive for a friend's computer. She is the third owner of the computer and the hard drive is totally dead. She has no system image on a external drive. I have been in IT for 30 years and have worked on thousands of Dell computers but have never run into this problem before - reinstalling Windows 8 on a bare drive with no installation media. I have reinstalled Windows 7 many times on computers with no backup material but not Windows 8. I have reinstalled Windows 8 on a computer but I had made a system image for that friend and that was no problem.
Gcarabillo
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March 21st, 2022 04:00
This did not work!!