Installshield error 1628: Failed to complete installation

Question

Installshield error 1628: Failed to complete installation (This is Installshield message

after clicking Finish when it said installation was complete)

Problem:

Trying to reinstall driver for AverTV USB 2.0 (originally bought with new

Dell computer).

Original installation when I first had the computer went okay.

One part of AverTV scheduler never worked (schedule could be set up

but recording did not actually take place).

I was trying to install updated software from Avermedia website.

I have gone back to try to reinstall from original CD as well.

Already tried:

Cleared C:\temp and (username)\Local Settings\temp (apart from few files

that would not delete). Checked that previous running installations are

not running (as described in InstallShield Consumer Central) - they were

not.

I turned off my antivirus and made sure no other applications were

running.

I have contacted Avermedia and they do not have a solution. I

was considering Windows Installer Cleanup Utility, especially as the

software remains listed in Add/Remove Programs even though Ihave tried to

uninstall it - would this be a good next step?

I am thinking that this is basically a problem relating to Windows XP and Windows installer rather than AverTV.

RoHe · Answer

Search the Dell forums. Somebody recently (last week or 2) posted a link to fix problems with InstallShield. You could try to do it in safe mode as a workaround. Ron

dragondad33 · Answer

You probably don't have the appropriate equipment needed to run this equpment, even though it's nice to have it. This type of program is inteded to a person who runs their business out of their home, and is connected with a major corporation. Not that you can't use it, you will jusst have to set up your own account.

Denny Denham · Answer

@dragondad33 wrote:
You probably don't have the appropriate equipment needed to run this equpment, even though it's nice to have it. This type of program is inteded to a person who runs their business out of their home, and is connected with a major corporation. Not that you can't use it, you will jusst have to set up your own account.

That is ludicrous. The equipment involved is a TV tuner (see this) and has nothing to do with home businesses.

Frank2233 · Answer

Ron/RoHe: Thanks for the suggestion.   I have tried installing in Safe Mode and the installation program stops with the error: 1607: Unable to install Installshield Scripting Runtime   Frank

RoHe · Answer

Frank, See if this link has the solution to your problem: http://consumer.installshield.com/kb.asp?id=Q108340 Ron

Windows General

Installshield error 1628: Failed to complete installation

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