Think Symantec's customer service was bad before?  Found originally on the Lockergnome website.

Symantec to outsource support to India

Symantec this month will begin outsourcing its customer support to India. Around the same time, the company will also ship updated CDs for its discontinued version of Norton’s Utilities for the Macintosh.

Advertisement After recently delaying the move by several weeks, Symantec Corp. this month will proceed with plans to outsource its customer and technical support to India, AppleInsider has learned.

The Cupertino, Calif.-based company is currently finishing up its contract with Stream, a Texas-based company that provides telephone customer support for Symantec’s security software products out of it’s Eugene, Oregon call center.

Word of the transition has left nearly 400 workers from the Stream call center in downtown Eugene bracing to losing their jobs. The two companies had originally scheduled to break ties on the 23rd of August, though Stream recently requested an extension in order to gracefully exit the account.