This post is more than 5 years old
19 Posts
0
560807
PC-Doctor Module has stopped working
Have received this message a number of times now - can't figure out what triggers it. the dell PC Checkup program is not running when it appears (at least no UI).
Microsoft has no solutions to propose...
Problem signature:
Problem Event Name: BEX64
Application Name: pcdrsysinfoperipheral.p5x
Application Version: 6.0.5830.12
Application Timestamp: 4df7df39
Fault Module Name: SynTPAPI.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d0aed00
Exception Offset: 0000000063020350
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 7af3
Additional Information 2: 7af30e4d2a4db9ca539df106426a237c
Additional Information 3: 9f6c
Additional Information 4: 9f6cff770682832a9399743be22fdea7
Honeycombe
9 Posts
0
May 5th, 2012 05:00
If you follow the thread above, you will see what helped most people. What solved the problem for me was downloading a specific driver. It WASN'T the driver recommended by Dell in the downloads page; it was a different driver. Once I did that (and it was a large download!), I haven't experienced the problem at all. Problem solvled.
I see above, though, that Dell Support has created a new Dell Support Center for downloading that supposedly fixes the problem (maybe it contains the appropriate driver?). I still have the old Dell Support Center, so I'm hesitant to change that, out of fear that the PC Module error will reappear.
But for me, it was the driver. I have Windows 7 64 bit.
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
August 30th, 2011 06:00
mattpollard,
Thank you for using the Dell Community Forum.
You could try reinstalling the pc checkup to see if that will resolve the error. You can also look at the links below to view what others have done to resolve this error.
pcdrsysinfoperipheral.p5x
Honeycombe
9 Posts
0
January 31st, 2012 13:00
I'm getting this, too. New xps laptop.
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
January 31st, 2012 17:00
Honeycombe,
Try the instructions to Uninstall Dell Support Center then reinstall it. If the problems is still there, please let me know and I'll contact the person from PC Doctor to help.
Rick
Honeycombe
9 Posts
0
April 1st, 2012 17:00
Thanks, Pudgy. I'll give that a try.
Cairnpapple
1 Message
0
April 9th, 2012 13:00
Hi PudgyOne,
I have exactly the same symptoms as Honeycombe ("PC Doctor Module has stopped working" regularly appearing on my screen). Per your suggestion, I have fully removed the Dell Support Center software using Control Panel and the 'full cleanup' as you described. I re-installed a fresh copy of Dell Support Center and within minutes got the "PC Doctor Module has stopped working" error message again.
Looks like we need the support from PC Docotr?
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
April 9th, 2012 14:00
Cairnpapple,
You can try the Dell PC-Doctor, Inc. Support and see if someone can help.
Rick
Micah W_PCD
62 Posts
1
April 9th, 2012 15:00
mattpollard,
We have seen this occur on 64 bit systems running the Synaptics driver version 15.2.5.2 but it is resolved with version 15.2.20.x which can be found at www.synaptics.com/.../drivers
On a semi-related note, I see you are running an outdated version of Dell Support Center. You may want to download and install the latest version at www.dell.com/dellsupportcenter
JohnTwp
1 Message
0
April 9th, 2012 18:00
I too am having this issue. Running Vista under 32bit. Am running the current version of Support Center. More suggestions appreciated.
Honeycombe
9 Posts
0
April 9th, 2012 20:00
I'll try downloading the 15.2.20.x driver. I have 15.2.6 now, which is what is on Dell's download page for updating drivers & such.
The reinstallation of the support center didn't fix the problem, just as it didn't for Cairnapple above, unfortunately, despite my high hopes. But I'll try the new driver.
Micah W_PCD
62 Posts
0
April 9th, 2012 21:00
JohnTwp,
Please post details of your error and we'll see what we can do to identify the issue.
Micah W_PCD
62 Posts
0
April 9th, 2012 21:00
Please post the details of your error and we'll see what we can find. The instructions I provided above were specific to the details the original poster provided which indicated a Synaptics driver failed to unload properly.
Problem signature:
Problem Event Name: BEX64
Application Name: pcdrsysinfoperipheral.p5x
Application Version: 6.0.5830.12
Application Timestamp: 4df7df39
Fault Module Name: SynTPAPI.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d0aed00
Exception Offset: 0000000063020350
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 7af3
Additional Information 2: 7af30e4d2a4db9ca539df106426a237c
Additional Information 3: 9f6c
Additional Information 4: 9f6cff770682832a9399743be22fdea7
LynneLin
2 Posts
0
April 10th, 2012 12:00
My husband just started getting the same error 2 days ago in Vista 32bit. Based on other responses not thinking that reinstalling suport center will work and afraid to mess with Syanptcs drivers? any other ideas?
T_i_n_a
1 Message
0
April 10th, 2012 12:00
Been getting this error on my wife's DELL computer running on Vista since I upgraded her Norton Internet Security software to 2012 about a week ago.
I read all the posts but i don't believe a definite resolution was published. Can someone please post or send me the resolution if possible?
Thanks.
terrytiredcold
6 Posts
0
April 10th, 2012 14:00
I'm having the same probelm on Vista 32-bit