dave in pa
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update for windows update doesn't work

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Yesterday (06/24/2014) Microsoft issued an update for windows update, which they said was required in order to receive new updates. It installed without any problems,except it doesn't work.

I tried the fixit tool but that doesn't find any errors. To make matters worse, it appears that windows update installed a different version of the update agent than is appropriate for my system (Windows 7 Home Premium). Windows support websie for this update says the correct version is Windows update agent 7.6.7600.256, but windows update installed version 7.6.7600.320, and you can see the result from the image as to what happens when I try to check for updates.

I would prefer not to do a system restore, but how do I fix this?

Is this this the same issue corrected / posted by LoginBroken on Feb 23 2011?

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RE: update for windows update doesn't work

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dave in pa,

Make a system restore point.

Open notepad. Copy the information between the lines, then paste them to notepad

===========================================

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wups.dll
regsvr32 wups2.dll

===========================================

Save as Update.cmd

Right click on Update.cmd, left click run as administrator. Answer yes to the 4 questions.

Restart the computer and see if Windows Updates works.

Rick

#DellRockstar

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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dave in pa
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RE: update for windows update doesn't work

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I received error code 80246002

Message box says "Windows Could not search for new updates."

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R.Niehaus
1 Copper

RE: update for windows update doesn't work

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I have the exact same issue. Running updates on 4 servers in my SharePoint farm and it installed that new update agent automatically on one of them and now whenever it checks for updates it just fails.


Odd that it only happened on one of the servers...

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dave in pa
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RE: update for windows update doesn't work

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I contacted Microsoft about it and their tech remotely accessed my computer attempting to reset windows update but it failed anyway. One of their techs wanted to do a clean install of my operating system but I vetoed that because  if that doesn't work than I would have lost files and programs for an error in Microsoft programming. Dell computers don't come with installation disks, and even though I did back ups, I don't think you can clean install from a backup. They escalated the issue to a level 2 technician who is supposed to call me tomorrow morning. Given the amount of posts on Microsoft Community there are a lot of people with the same issue, and even if Microsoft corrects the issue, users won't be able to receive or install the correction because windows update no longer works. Good advise to make sure your system has the latest updates, just don't install them until you read the feeds about the updates on Microsoft Community.

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Jim C
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RE: update for windows update doesn't work

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Sorry to barge in here but I found a little about this by looking up KB2887535. It is a 'gradual rollout'.

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Moderator
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RE: update for windows update doesn't work

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dave in pa,

You said you have Windows 7, correct?

For Windows 7

 

How to Repair Windows 7 Update Issues

 

or

 

Windows Updates failing in Windows 7 {SOLUTION}

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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dave in pa
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RE: update for windows update doesn't work

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Hi Rock Star Rick:

I tried those fixes, even ran windows update troubleshooter which found some errors and fixed some but not others. None of it worked.

Windows Update error 0x80070003(2014-06-26-T-11_10_34A) Not fixed

Problems installing recent updates Not Fixed

When the update for Windows update installed (automatic) it installed update agent version 7.6.7600.320, however Microsoft's support page says the correct version is 7.6.7600.256. I don't know what the difference between the two or if that is even relevant. If that is the cause. how do I now obtain the correct version?

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e003sb
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RE: update for windows update doesn't work

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Same issue here. Win 7. I eventually fixed it by changing security permissions on the "wuaueng.dll" file located in the System32 folder which allowed me to rename it. I then pasted an older version (the correct version) of the file from another PC in it's place. This resulted in a different WU error that was just as frustrating. However, I then ran "MicrosoftFixit50202" Tool with the pasted file in place and mysteriously, WU started working again! I have no idea exactly why "Fix-It" resolved the issue with the older file in place. I then reset the security settings on the "wuauen.dll" file to "TrustedInstaller", just to make it like it was. I don't recommend this fix because it requires working with security settings and system files which could wreak havoc on your system if not done properly and due to my lack of understanding regarding this issue, doesn't guarantee successful results. Hopefully, a fix from MS will be available soon anyway.
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RE: update for windows update doesn't work

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dave in pa,

Make a system restore point.

Open notepad. Copy the information between the lines, then paste them to notepad

===========================================

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wups.dll
regsvr32 wups2.dll

===========================================

Save as Update.cmd

Right click on Update.cmd, left click run as administrator. Answer yes to the 4 questions.

Restart the computer and see if Windows Updates works.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

e003sb
1 Copper

RE: update for windows update doesn't work

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Thanks. (See my other post) Something to note on my system. I put the original Update Agent file "wuaueng.dll" version 7.6.7600.320 (dated 05/14/2014) back into System32 and rebooted. Windows Update immediately resulted in the same error #80246002. I ran your "Update.cmd" file as you instructed and rebooted. Windows Update again resulted in the error. I ran "MicrosoftFixit50202.msi" and rebooted. Again, the same error occurred. I moved the older version of "wuaueng.dll" version 7.6.7600.256 (dated 06/02/2012) back into System32 replacing the newer version and, initially it also resulted in the same error. However, I modified your "Update.cmd" to use only the "regsvr32 wuaueng.dll", ran it, and Windows Update worked immediately. I rebooted and Windows Update is still working. Any ideas why? Thank you.
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