Highlighted
EdMo1
1 Nickel

Getting Service Tag from Serial Number

Jump to solution

We've got a number of thin clients, and using the Wyse Device Manager I get the serial number from them.

However this is not a valid service tag to log a Service Request with.

These machines are distributed over a wide area & there is not always someone at the site who could pick up the machine & try to find the sticker (which, there sometimes isn't one).

How can I  get the required service tag?

Cheers,

Ed

Labels (1)
0 Kudos
3 Replies

Re: Getting Service Tag from Serial Number

Jump to solution

Go to the Dell Warranty page http://www.dell.com/support/home/us/en/04?app=warranty and enter the serial number from your Wyse thin client. This will provide you with the Service Tag for your device.

Roger Montalvo

EdMo1
1 Nickel

Re: Getting Service Tag from Serial Number

Jump to solution

Hi Roger,

Thank you for your reply.

That webpage does not work for me in the manner you say.

It demands a Service Tag and will not accept a serial number.

Is there another page we can try?

Thanks,

Ed

 

0 Kudos
EdMo1
1 Nickel

Re: Getting Service Tag from Serial Number

Jump to solution

Found it!

From here:

http://www.dell.com/support/contents/uk/en/ukbsdt1/article/product-support/self-support-knowledgebas...

Note: In addition the Service Tag can be identified from the Wyse Serial number (BIOS) or Wyse “SID” on the label ( xxxAyyyyyyy). In both instances if the 4th character in the Wyse Serial number/ SID is “A”, then the last 7 digits of the serial number will be the Dell Service Tag.

0 Kudos