Win Client Won't install.

Thank you for the quick reply.

I am using Avira Antivir Free antivirus, and with the Antivir Guard disabled the problem still occurs.

I get this error as soon as I launch the installer.

I double click on the exe.
I window comes up saying:
"Setup Launcher Unicode has stopped working
Windows can check online for a solution to the problem.
->check online for a solution and close program
->close program
-view details.
Problem signature:
Problem Event Name: APPCRASH
Application Name: PocketCloudWindowsCompanion_v2.1.14.exe
Application Version: 16.0.0.400
Application Timestamp: 4ab859c7
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0003e991
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 4c0d
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: 4c0d
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt"

clicking on either of the buttons closes the window resulting in the error window shown in the picture above.

I hope this information has been useful.
Let me know if there is anything else you need from me or would like me to try.

Thanks

We apologize for the problem you are facing with companion. We could not simulate this issue in our environment. Can you please give us some information.

1. It could be the antivirus blocking some module to execute. Can you let us know the anti-virus details on your machine?
2. Are you getting this error when you run the installer or after the installation? Do you see the Finish button after installation?

Sarun

Wyse PocketCloud Team

Hi Snake man can you please look at your task manager, kill any pocketcloud process running . please monitor your memory ,cpu usage as well.
Install again. Did you have any previous version of pocketcloud running prior to this install.

Wyse PocketCloud Team

There were other users reporting this issue( in web) due to windows defender from Microsoft. Can we try doing the following?

1. Go to control panel->Windows Defender
2. Try stopping the defender and running the installer?
3. If this did not work can you send me the defender version you are having?

Do you have the latest Service Pack of Windows 7 ?

Wyse PocketCloud Team

I checked and if I went to windows defender, it said it was off and would I like to turn it on.
I have the latest windows 7 updates, including the service pack, yes.
So I uninstalled my antivirus, enabled windows defender and tried to install the pocket cloud client again, and it did the same thing. I updated windows defender, same thing.
I then disabled windows deffender so that I had absolutely no antivirus software. Just windows firewall. Still won't install. I even turned off the firewall too, just in case and it still didn't install.
Then I put my antivirus back on.

No. I have never installed it.

Tried it from fresh, so it wouldn't have had a previous instance running in the background.

Thanks for your suggestions though.

I appreciate you trying to help

Can you verify whether any logs are created in "C:\Windows\Temp" folder. This log is created by windows installer and will start with MSI, for eg: MSI1a12.log. We are not sure of the name as it is generated randomly by Microsoft, so can you look up using the time the issue happend. You can email the logs to iossupport@wyse.com and please mention Attention "Sarun/Chris Klotz" .

We could not simulate this issue in our environment and appreciate the support you are providing us. If the above step did not work, we will try to send you a debug version of installer to get more insight to the problem.

Thanks in advance for your help.

Wyse PocketCloud Team