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Trigrman
1 Nickel

RE: Cannot connect to server issue

Its on ipad, not andriod ... I reloaded it before ...

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Suchitha
3 Argentium

RE: Cannot connect to server issue

:-) sorry about that. I keep switching between ios and android forum. How about restarting the ipad. 

 

 


Wyse PocketCloud Team

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Trigrman
1 Nickel

RE: Cannot connect to server issue

Did that and found how to stop processes on ipad too ... Still wont connect ...

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Suchitha
3 Argentium

RE: Cannot connect to server issue

How about logging out of gmail and login back on both device and desktop. 

 

 


Wyse PocketCloud Team

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Trigrman
1 Nickel

RE: Cannot connect to server issue

Did that ... Multiple times ... Deleted connections, reloaded software ... I can't ping my host PC as I said before ...

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Chris-2015
3 Silver

RE: Cannot connect to server issue

I would suggest setting up a manual connection by following the steps here: http://wysetechnologyinc.zendesk.com...on-your-router.

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Trigrman
1 Nickel

RE: Cannot connect to server issue

Got it working through manual connection... for some reason I'm getting a wrong IP addy through diagnostics and even ipconfig. I usedhttp://www.whatsmyip.net/ which showed a copletely different ip addy and it's working! WOW! Now, why is the wrong ip coming up? or Why is diagnostics showing the wrong ip addy?

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Chris-2015
3 Silver

RE: Cannot connect to server issue

The diagnostics screen in the PocketCloud Companion will only show your internal IP address. The one you used from whatsmyip.net is your external IP address.

Using the internal IP address will allow you to access your computer from inside your own network only.
Using the external IP address will allow you to access your computer from both inside and outside your network (i.e. when you aren't at Home).

-Chris

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