Unsolved
2 Intern
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514 Posts
0
3275
January 23rd, 2021 12:00
Cannot install Killer-PCIe-Ethernet-Controller-Driver_49G18_WIN_2.3.1516_A22
Support Assist detected new drivers so I went to Dell's website and downloaded them I try to install it ask me to agree to license agreement then ask where to install to ETC. Then it just stalls nothing happens. There is also a red x when you choose custom by Hardware Drivers. It does not matter custom for normal install it stalls I let it sit for 3 hours.
Support Assist also detected Killer-Wireless-1650-Wi-Fi-Driver_N1JJJ_WIN_2.3.1489_A12_05
And I get this messase.
No Events found!



CTG_8273
2 Intern
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514 Posts
0
January 23rd, 2021 15:00
Why don't someone reply? Has anyone had this issue? I am trying to do the upgrades in Suppoort Assist but it's stalling there also.
CTG_8273
2 Intern
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514 Posts
0
January 25th, 2021 12:00
Vic384
4 Operator
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3.2K Posts
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January 25th, 2021 13:00
@CTG_8273 I don't have Ethernet that requires the Killer driver, but perhaps you could try this from the Killer Networking site: https://support.killernetworking.com/knowledge-base/cannot-be-installed-with-errors/
If that does not help perhaps one of the other Knowledge Base articles on the site could help.
Vic384
4 Operator
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3.2K Posts
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January 26th, 2021 14:00
@CTG_8273 Perhaps you could try what appears to be the slightly newer version: http://support.killernetworking.com/software/
CTG_8273
2 Intern
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514 Posts
0
January 26th, 2021 14:00
@Vic384
Windows defender picks the driver up as malware. I got it downloaded from Dell but it does not install.
CTG_8273
2 Intern
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514 Posts
0
January 26th, 2021 15:00
@Vic384
It still stalls and does not install. I replied once and and said that and do not know what happened to the reply.
This forum had issues yesterday.
CTG_8273
2 Intern
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514 Posts
0
January 27th, 2021 09:00
@DELL-Cares
My system is NOT out of warranty. Please stop pm ing me and saying it's out of warranty
CTG_8273
2 Intern
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514 Posts
0
January 27th, 2021 09:00
I got a PM from @DELL-Cares asked for my service tag. I replied with my service tag. Got a reply back that said my system was out of warranty. It's not out of warranty it is under warranty. @DELL-Cares please check again. Because the drivers will not update and even removing them they still do not update. Thanks
Thanks
CTG_8273
2 Intern
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514 Posts
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January 27th, 2021 11:00
@DELL-Cares
Please send me another PM my system is for sure under warranty. Please send a PM I will send you the bill where I renewed the warranty.
@DELL-Cares
CTG_8273
2 Intern
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514 Posts
0
January 29th, 2021 08:00
@DELL-Jesse L and @Vic384
I just checked device manager I do not have Killer Wireless. Only Killer Ethernet. Why does Support Assist detect I have killer Wireless? You can see in my first post Support Assist detected Killer Wireless. I should have checked device manager earlier I guess. I guess Support Assist is always going to have bugs. Thanks for all the help.
CTG_8273
2 Intern
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514 Posts
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January 29th, 2021 08:00
I still cannot install the updated wireless driver. I got the updated ethernet driver installed finally.
DELL-Jesse L
Moderator
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17.8K Posts
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January 29th, 2021 08:00
CTG_8273
2 Intern
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514 Posts
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January 29th, 2021 08:00
No compatible hardware. But Support Assist finds the driver. I posted the images earlier. I got all updated except the wireless. The wireless is showing no compatible hardware.
And every freaking time I go to the Dell support site I have to freaking log in. I wish it would keep me logged in.
But the support site also finds the driver. I manually download and try to install it I get same response. If I try to install it from Support Assist it just stalls and does nothing.
speedstep
9 Legend
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47K Posts
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January 29th, 2021 12:00
malware will attach to each and every file you download
https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
CTG_8273
2 Intern
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514 Posts
0
January 29th, 2021 13:00
@speedstep
I don't know if it was malware or not but defender was blocking it. I notice Defender will block other things that are not malware.
But the issue is good right now I thought my Wireless was Killer but it is Qualcomm QCA9377 802.11ac.
My ethernet is Killer E2400 Gigabit Ethernet Controller.
I just cannot figure out why Support Assist was showing I had the Killer Wireless. See the 3rd image on my first post.