Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.
@redxps630 Did you mean to say the Secure Boot setting should be changed to disabled?
@Gravytrain72 If changing Secure Boot doesn't help, power off, unplug and press/hold power button for ~15 sec. Open the case and remove the motherboard battery. Press/hold power button for ~30 sec. Reinstall the battery (time for new battery?) and see if the new card works now. Removing the battery clears BIOS should force it to see the GPU change.
The user who reported clean startup of RX 570 in 8700 said secure boot needs to be enabled, not disabled.
“You'll never guess it. Secure boot enabled. Clean startup”
Try enable secure boot, save changes, exit bios. If still no post,
Which version of bios do you have? A14 was the version that worked with RX 570. If your bios is much older than that, consider slow incremental upgrade flash to A14, but be very careful of bios flash procedure. Flash bios has risk of bricking the motherboard if went wrong.
This is what another user did to enable a different maker of (Yeston) RX550 in xps 8700. That user was on bios A08. Give it a try. you need two monitors for this test.
”What I did was enable multi display in the bios and plugged one display in the onboard adapter so I could see what was going on with the AMD driver install. I still had secure boot disabled so was getting a 207 error on the AMD card in device manager. I switched the bios back to secure boot, rebooted, and boom, all is working.”
“1. Disable secure boot for initial install
2. Install updated AMD drivers. When computer reboots...
3. Enter bios and re-enable secure boot.
4. Let computer complete windows startup.”
“The enabling of the on board video adapter was just a diagnostic step so I could see what was going on.”
There are no inherent issues with RX550 560 570 580 so my take would be that the vendor that sold the MAXSUN Graphics Cards are fake and therefore drivers don't install aka they will NEVER work.
This is why I recommend buying from a brand that makes real cards Like Yeston. That have a real website and real support with real address and real email etc. Best card of 2019
Secure boot off trusted vendor WIN10 WIN11 works fine.
Bios may need to be updated to latest version for XPS 8700, 8900 etc. BEFORE changing video card. These are models that I personally own and work fine with REAL RX550 cards.
I have a new recommendation since GPU's are getting better priced and available. Newer, Faster, power efficient and low profile short single slot means it fits in almost ALL dell models.
This awesome card works in many dells and draws 50W max so its low profile and works in older I7 3770 models like the 7010.
This link allowed me to make progress and I could see what was happening. After doing this I did get my machine to boot and i could see via integrated graphics on 2nd monitor what was happening. However my card was just not recognised by Windows. I tried updating drivers etc but could not get it to be recognised. I may need to update my operating system but not willing to do that at this point. For the time being I have returned the graphics card and am using the integrated graphics with a HDMI splitter which will do for now. I will probably look at upgrading my pc or buying a new one later this year. Thanks for your help.
redxps630
9 Legend
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15.4K Posts
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June 5th, 2022 08:00
Try enable secure boot in bios (UEFI boot mode), save changes to bios using old gpu. then reinstall new gpu. also try connect dvi video port of new gpu MAXSUN Graphics Cards AMD Radeon RX 550 to monitor.
https://www.dell.com/community/XPS-Desktops/XPS-8700-no-post-after-RX-570-install/td-p/7543323/page/2
RX550 TDP=50w. It does not need a 6 pin power connector. Power is not issue.
potential explanations of new gpu causing no post:
bios secure boot setting
DP/HDMI vs DVI video port of RX550
DELL-Cares
Moderator
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27.6K Posts
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June 5th, 2022 08:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.
RoHe
10 Elder
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45.2K Posts
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June 5th, 2022 17:00
@redxps630 Did you mean to say the Secure Boot setting should be changed to disabled?
@Gravytrain72 If changing Secure Boot doesn't help, power off, unplug and press/hold power button for ~15 sec. Open the case and remove the motherboard battery. Press/hold power button for ~30 sec. Reinstall the battery (time for new battery?) and see if the new card works now. Removing the battery clears BIOS should force it to see the GPU change.
Gravytrain72
4 Posts
0
June 5th, 2022 23:00
Hi,
I tried rebooting with boot mode Secure setting is disabled and still the same result i..e. system does not boot and just see a black screen.
Tried dvi only rather than hdmi and same result.
I tried taking battery out and same result.
Any other things I can try?
If I return the card would there be a better alternative that is compatible?
I have upgraded graphics cards before on other pcs and never had these sorts of issues.
Thanks.
redxps630
9 Legend
•
15.4K Posts
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June 6th, 2022 07:00
The user who reported clean startup of RX 570 in 8700 said secure boot needs to be enabled, not disabled.
“You'll never guess it. Secure boot enabled. Clean startup”
Try enable secure boot, save changes, exit bios. If still no post,
Which version of bios do you have? A14 was the version that worked with RX 570. If your bios is much older than that, consider slow incremental upgrade flash to A14, but be very careful of bios flash procedure. Flash bios has risk of bricking the motherboard if went wrong.
RoHe
10 Elder
•
45.2K Posts
0
June 6th, 2022 10:00
But it depends on who's card that is. If this particular OEM hasn't had their driver "signed" by Microsoft, then Secure Boot needs to be disabled.
Could this card just be DOA?
Gravytrain72
4 Posts
0
June 6th, 2022 10:00
Thanks.
I tried enabled and disabled and same result (it was enabled initially so i disabled it tried it then reverted back).
I also tried booting in legacy mode but it wouldn't boot in this mode only in UEFI mode.
BIOS Version/Date Dell Inc. A09, 22/11/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
A bit nervous about upgrading bios as don't want to end up with a PC that doesn't work.
Am I likely to have the same issue with other graphics cards?
Thanks again.
redxps630
9 Legend
•
15.4K Posts
0
June 6th, 2022 10:00
This is what another user did to enable a different maker of (Yeston) RX550 in xps 8700. That user was on bios A08. Give it a try. you need two monitors for this test.
”What I did was enable multi display in the bios and plugged one display in the onboard adapter so I could see what was going on with the AMD driver install. I still had secure boot disabled so was getting a 207 error on the AMD card in device manager. I switched the bios back to secure boot, rebooted, and boom, all is working.”
“1. Disable secure boot for initial install
2. Install updated AMD drivers. When computer reboots...
3. Enter bios and re-enable secure boot.
4. Let computer complete windows startup.”
“The enabling of the on board video adapter was just a diagnostic step so I could see what was going on.”
https://www.dell.com/community/XPS-Desktops/XPS-8700-Yeston-RX-550-4G-D5-LP-no-display/td-p/8112664/page/2
speedstep
9 Legend
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47K Posts
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June 6th, 2022 10:00
@Gravytrain72
@RoHe
There are no inherent issues with RX550 560 570 580 so my take would be that the vendor that sold the MAXSUN Graphics Cards are fake and therefore drivers don't install aka they will NEVER work.
This is why I recommend buying from a brand that makes real cards Like Yeston. That have a real website and real support with real address and real email etc. Best card of 2019
Also note I'm not saying maxsun isn't legit.
www.maxsun.com.cn
http://www.maxsun.com.cn/show.php?contentid=4538
But many brands are faked and sold on ebay and amazon. Counterfeit products dont work. So the card may be defective OR its fake.
https://www.youtube.com/watch?v=fGGKaX1D9Zo
YESTON RX550 B09MT3RL33
http://yeston.net/classpro/index/70
speedstep
9 Legend
•
47K Posts
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June 6th, 2022 21:00
@Gravytrain72
@RoHe
@DELL-Cares
Secure boot off trusted vendor WIN10 WIN11 works fine.
Bios may need to be updated to latest version for XPS 8700, 8900 etc. BEFORE changing video card. These are models that I personally own and work fine with REAL RX550 cards.
https://www.amazon.com/YESTON-RX550/dp/B0953673BB
http://yeston.net/product/details/234/272
http://yeston.net/index/index/english
http://yeston.net/contact/index/81
When installing an after-market graphics card into a
Windows PC with UEFI enabled, the system may not boot/post.
https://nvidia.custhelp.com/app/answers/detail/a_id/3156/
speedstep
9 Legend
•
47K Posts
0
June 6th, 2022 22:00
@RoHe
@DELL-Cares
@Gravytrain72
@bradthetechnut
I have a new recommendation since GPU's are getting better priced and available. Newer, Faster, power efficient and low profile short single slot means it fits in almost ALL dell models.
This awesome card works in many dells and draws 50W max so its low profile and works in older I7 3770 models like the 7010.
XFX Speedster SWFT105 Radeon RX 6400 4GB GDDR6,
RX-64XL4SFG2
https://www.youtube.com/watch?v=EoP9SLHkFY0
https://www.amazon.com/SWFT105/dp/B09Y7358KJ/
https://www.youtube.com/watch?v=VCXMq2pFkLI
Gravytrain72
4 Posts
0
June 9th, 2022 01:00
@redxps630thanks for this
https://www.dell.com/community/XPS-Desktops/XPS-8700-Yeston-RX-550-4G-D5-LP-no-display/td-p/8112664/...
This link allowed me to make progress and I could see what was happening. After doing this I did get my machine to boot and i could see via integrated graphics on 2nd monitor what was happening. However my card was just not recognised by Windows. I tried updating drivers etc but could not get it to be recognised. I may need to update my operating system but not willing to do that at this point. For the time being I have returned the graphics card and am using the integrated graphics with a HDMI splitter which will do for now. I will probably look at upgrading my pc or buying a new one later this year. Thanks for your help.